Not receiving all text messages!

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I'm a Participant Level 2 Sarahb87
I'm a Participant Level 2

Not receiving all text messages!

I had an iphone 6 and upgraded to an LG G5 recently with a new sim card. I have noticed from several different contacts that i am not receiving all of my text messages. I am super frustrated and I have tried turning off the VoLTE and it has not helped. Someone please help!!

 

 

Accepted Solution

Re: Not receiving all text messages!

Hi everyone!

 

LG began to roll out an update to the default messaging in October to fix this issue.

 

Some of you have mentioned that you're still experiencing issues following the update; can you all confirm that any third party SMS applications are removed, and ensure that your stock messaging app is updated to version 5.30.47.2?

 

Thanks. Smiley

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Re: Not receiving all text messages!

Hey @Birds138!

 

Are you using the LG G5?

 

If so, then I have some good news as well as an update for everyone else Very_Happy

 

LG has begun to roll out the update to the default messaging app! Once the app is updated then you will no longer experience delayed or missing texts Smiley

 

 



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I'm a Contributor Level 1 Birds138
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Re: Not receiving all text messages!

That is wonderful news!  Can you please let me know when the fix has been completed?  Thank you.

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Re: Not receiving all text messages!

You will know by checking the version of your text messaging app, if you have automatic updates on, then it will update on it's own. If not, then you will have to manually check.

 

The update will roll out gradually, but the application version with the fix included is 5.30.47.2

 

Once you're on that version then it'll be good to go! Very_Happy



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I'm a Contributor Level 1 Diane908
I'm a Contributor Level 1

Re: Not receiving all text messages!

Hi Alyson (Fido Moderator) ... I've patiently waited for the promised update that was supposed to roll out at the end of September but nothing has happened. I am still not receiving all texts and this is extremely problematic.

 

Please let all of us on this forum know when this issue is going to be resolved. Fido is not keeping their side of the contract and we want to see a resolution or compensation.

 

Looking forward to an acceptable response.

 

Diane

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I'm a Contributor Level 1 Diane908
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Re: Not receiving all text messages!

I am currently running version 5.30.47.2 and still not receiving some texts. Please advise.

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Re: Not receiving all text messages!

Hey @Diane908,

 

Thanks for checking that on your side and letting us know!

 

Just to make sure though, you're still not receiving some text messages through the default messaging app or rather through a 3rd party application?

 

 



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I'm a Contributor Level 1 Diane908
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Re: Not receiving all text messages!

I'm using the default messaging.

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Former Moderator FidoAlyson
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Re: Not receiving all text messages!

Thanks @Diane908

I'm sending you a PM.



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I'm a Contributor Level 1 Birds138
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Re: Not receiving all text messages!

Very frustrated.  I am setup for automatic updateson my phone and still have major issues with my messaging.  Yes I am using the default app.  Our local store moved 2 weeks ago, literally a week after i bought this phone.  And they never informed me that there were issues with this phone and messaging, even when I said that i use my phone mainly for texting.  What solution is Fido offering?  I am very annoyed at this point and want to pull my service!!!

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Former Moderator FidoMaria
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Re: Not receiving all text messages!

Hi @Birds138,

 

Did you get the latest update for your messaging app?



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I'm a Contributor Level 1 Birds138
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Re: Not receiving all text messages!

I assume so.  I have my phone set to automatic update.  How do I find out what version it is running?

 

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Re: Not receiving all text messages!

Hey @Birds138

 

You should be able to find the version in the App info in your settings Smiley

 

You can also make sure it's updated by checking in the App store if there's anything.



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I'm a Contributor Level 1 Birds138
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Re: Not receiving all text messages!

I am running 5.30.47. What app store do I use? Playstore? If so what do I look up for the update?

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Former Moderator FidoSamantha
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Re: Not receiving all text messages!

To verify that you're on the latest version, go in Play Store, tap on the menu and select My Apps. Select the app you want to update and then continue Smiley 

 

As for the issue itself, is it with specific contacts or anyone who texts you?

 

 



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I'm a Contributor Level 1 Birds138
I'm a Contributor Level 1

Re: Not receiving all text messages!

It shows that all of my apps are up to date.  However I am only at 5.30.47 not 5.30.47.2 .  How else can I get this update?

 

It is on and off with all of the regular contact.  As for my other contacts, I can't tell if I am having issues.

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