Can't send text message/international text message, but can receive since Nov 25, 2012

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I'm a Participant Level 2
I'm a Participant Level 2

Can't send text message/international text message, but can receive since Nov 25, 2012

Hi, I'v got a problem that I just can't send text message or international text message, but can receive since Nov 25, 2012.

And it works well before the date.

I'v checked every settings on my phone.

I'v checked the link http://forums.fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/message-id/944/highlight/true#M9...

and:

-I can send myself;

-Monthly plan

-Enough signal (full)

-the  text messaging center number is: +1-514-993-1123/

-I don't understand what does "a text messaging block in your account" mean. Am I blocked to send text message?!  Why?

I didn't changed anything just can't send text message.

 

 

***Edited to add labels***

 

 

Accepted Solution

Re: Can't send text message/international text message, but can receive since Nov 25, 2012

Hey Michael1981!

Have you tried to put your SIM card in another Fido phone to see if the issue persists in the other device? If not, I would suggest that you do. If it works in the other phone, it means that your phone may be defective.

If it doesn't work in another phone, I would suggest that you call technical support for further assistance. You may reach us by phone at 1-888-481-FIDO(3436) or 611 from a Fido phone.

Let us know how it goes Smiley
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Re: Can't send text message/international text message, but can receive since Nov 25, 2012

Hi there Michael1981,

 

I'm not sure what you mean by "I can send myself" 

 

Do you mean you can send texts to yourself?  If that's the case than maybe the person you are texting simply can't receive,

 

The text center number is indeed +1 514 993 1123

 

A text messaging 'block' is a restriction in your account or phone that would prevent you from sendng a text message.



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I'm a Participant Level 2
I'm a Participant Level 2

Re: Can't send text message/international text message, but can receive since Nov 25, 2012

Yeah,  I can send text message to myself.

And, I'm very sure that the text center number is: +1 514 993 1123.

 

I can send a international text message but without report, just "pending". And before the date Nov 20, my friends can receive my message. But after Nov 21, none.

 

Thanks for your reply Smiley

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Re: Can't send text message/international text message, but can receive since Nov 25, 2012

Hey Michael1981!

Have you tried to put your SIM card in another Fido phone to see if the issue persists in the other device? If not, I would suggest that you do. If it works in the other phone, it means that your phone may be defective.

If it doesn't work in another phone, I would suggest that you call technical support for further assistance. You may reach us by phone at 1-888-481-FIDO(3436) or 611 from a Fido phone.

Let us know how it goes Smiley


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I'm a Participant Level 1
I'm a Participant Level 1

Re: Can't send text message/international text message, but can receive since Nov 25, 2012

I experienced similar problem of not be able to send international text message to Switzerland. Here is the background:

1. I confirmed that in my phone the text center number is indeed +1 514 993 1123
2. I confirmed I can send/receive text messages within Canada.
3. I confirmed I can send/receive text messages to a Fido number travelled in the USA
4. I was told my account has no restriction for international texting
5. I am able to receive text message from target mobile number in Switzerland
6. I am able to make a voice call to the target number in Switzerland using the correct dialing sequence (ie. 011 41 7 …..)
7. Fido has refresh my account
8. I removed the battery and SIM card, and re-insert them back to reboot the phone
9. The receiver in Switzerland has regularly gotten other text messages from Toronto
10. BUT, I am unable to send text messages, from Calgary, to the receiving number in Switzerland using the same dialing sequence; the receiver never got my text messages!

 

Please help.

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Re: Can't send text message/international text message, but can receive since Nov 25, 2012

Hello jng_2 and welcome to the Fido community Smiley

 

Text messages can be sent to a majority of mobile networks in Canada around the world as long as the recipient's provider allows incoming text messages.

 

I would need more details in order to help you. I see that you mentionned trying to send a text message to a target number in Switzerland. Is it the only number from there that you tried sending a text message to?

 

Also, are you getting an error message on your phone when trying to send your message to that target number?

 

Let me know.



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I'm a Participant Level 1
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Re: Can't send text message/international text message, but can receive since Nov 25, 2012

I also have this same problem. No errors whatsoever from my side. But the receiver never gets the message
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Re: Can't send text message/international text message, but can receive since Nov 25, 2012

Hi @Jeffiq & welcome to the Community! Smiley

 

Are you experiencing this with all messages sent, or just with international text messages?



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