Not receiving some text messages

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I'm a Participant Level 3 Ogeid85
I'm a Participant Level 3

Not receiving some text messages

Hi,

 

I just activated a new sim card with a number from another phone company. The number has been transferred and I'm receiving sms from other FIDO users but can't get messages like alerts from banks, google accounts, etc.

 

I've done a factory reset (twice), clear caché, clear data, etc.

 

The phone is a OnePlusOne which was used with another FIDO line 10 minutes before putting in the new sim. I did a factory reset prior to putting the new sim card.

 

Any ideas?

 

Thanks.

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Former Moderator FidoMaria
Former Moderator

Re: Not receiving some text messages

Hi @Ogeid85 & welcome to the Community!

 

Before transferring the number, were you able to receive these messages? Also, have you had the chance to test your SIM card in a different phone?

 

Let me know. Smiley



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I'm a Participant Level 3 Ogeid85
I'm a Participant Level 3

Re: Not receiving some text messages

Hi @FidoMaria,

 

I've tried the sim in another phone and it didn't work.

 

Before transferring the number, I was able to receive the messages.

 

The issues are related to automated messages, like Google authentication, bank alerts, etc.

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Former Moderator FidoPamela
Former Moderator

Re: Not receiving some text messages

Have you tried to test these messages with the WiFi off and see if you're able to receive them? 

 

Just to confirm, the issue is only affecting text messages from companies right? 

 

Let me know! 



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