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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 206094 Views
  • 63 replies
  • 22 likes

Resolved! Billing to a new line added to existing account

Yesterday I added a new line by taking the promotion offer that I received from Fido message, which is bonus 3 GB, $5 off/mo for 24mo, and $40 off on activation fee.  On top, I took the new iphone xs offer, which is $20/mo for 24 mo.   Today I receiv...

Bon3 by • I'm a participant level 2
  • 1774 Views
  • 1 replies
  • 0 likes

Resolved! Samsung SIM Network Unlock Help

I have a Samsung Galazy S7 (bought through FIDO) which I am trying to unlock. When inserting a SIM from a new provider I get the following message: SIM network PIN blocked. Enter SIM network PUK.'   I have spent hours on the phone with FIDO, Samsung ...

Wolfwrx by • I'm a participant level 3
  • 18885 Views
  • 7 replies
  • 3 likes

Resolved! I cant connect to 5ghz networks on my Huawei P30 Lite

I just got this phone less than two months ago. I love it a lot, but it doesn't connect to 5ghz wifi networks. Even though it says it should, EVERYWHERE. I'm extremely disappointed and I'm tempted to exchange the device. 

xthron by • I'm a participant level 1
  • 5591 Views
  • 1 replies
  • 0 likes

Resolved! Broken phone - Repair question

Hi my phone is broken . i wanna fix ! I have insurance from fido . my phone is not broken outside . i can open my phone but phone is turn on and off .i can't use . i can't call i can't do long in too 

Waki3943021 by • I'm a participant level 1
  • 2354 Views
  • 2 replies
  • 0 likes

Resolved! iphone upgrade

i recently bought a iphone xr from costco under fido a month ago am i able to trade in or upgrade to an iphone 11

serapeidooo by • I'm a participant level 2
  • 1196 Views
  • 1 replies
  • 0 likes
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