Not receiving all text messages!

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I'm a Participant Level 2 Sarahb87
I'm a Participant Level 2

Not receiving all text messages!

I had an iphone 6 and upgraded to an LG G5 recently with a new sim card. I have noticed from several different contacts that i am not receiving all of my text messages. I am super frustrated and I have tried turning off the VoLTE and it has not helped. Someone please help!!

 

 

Accepted Solution

Re: Not receiving all text messages!

Hi everyone!

 

LG began to roll out an update to the default messaging in October to fix this issue.

 

Some of you have mentioned that you're still experiencing issues following the update; can you all confirm that any third party SMS applications are removed, and ensure that your stock messaging app is updated to version 5.30.47.2?

 

Thanks. Smiley

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Message 1 of 229
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Former Moderator FidoMaria
Former Moderator

Re: Not receiving all text messages!

Hi @Sarahb87 & welcome to the Community! Smiley

 

Have you recently upgraded to Android 7.0, and do you know if the messages you've missed are being sent from an iPhone?

 

Let me know!



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Message 2 of 229
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I'm a Participant Level 2 Sarahb87
I'm a Participant Level 2

Re: Not receiving all text messages!

I did get the update to Android 7.0 as soon as I got the phone. The texts I wasn't receiving were from iphone and Android. I did the whole remove my number from imessages as well. Thanks for your help @FidoMaria!

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Message 3 of 229
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Former Moderator FidoMegan
Former Moderator

Re: Not receiving all text messages!

Thanks for letting us know @Sarahb87 ! Is the issue resolved? 

 

-FidoMegan 



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Message 4 of 229
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I'm a Participant Level 2 Sarahb87
I'm a Participant Level 2

Re: Not receiving all text messages!

Well it's hard to know, since I only know if I am not receiving text messages if someone follows up with "did you get my message?" or something. But last night I was still having this issue as my boyfriend (Android, also LG) showed me texts I wasn't getting from him. I do get some messages though, so it's random. And as I mentioned I had two other people mention to me that I wasn't responding to some messages, and they were on iphone and Android. 

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Message 5 of 229
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Moderator
Moderator

Re: Not receiving all text messages!

Thanks for the info! We'll take a look at your account together to see what's going on @Sarahb87!

 

I'm sending you a PM so we can get started Smiley

 

 



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Message 6 of 229
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I'm a Participant Level 1 dangga00
I'm a Participant Level 1

Re: Not receiving all text messages!

Hi folks, could you let me know if this was resolved and how it was resolved?

I am in the same situation, I'm using a LG G5 and have noticed recently that some texts sent to me weren't recieved.

Texts were sent from both iPhone / Android, and from Fido and other carriers.

Thank you.

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Message 7 of 229
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Former Moderator FidoChristina
Former Moderator

Re: Not receiving all text messages!

Hey @danddaa00,

 

I'm sending you a PM Smiley

 



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Message 8 of 229
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I'm a Participant Level 2 ZapnFry
I'm a Participant Level 2

Re: Not receiving all text messages!

I'm having the same issue
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Message 9 of 229
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Former Moderator FidoMegan
Former Moderator

Re: Not receiving all text messages!

Hi @ZapnFry

 

What phone are you using? Is this happening for all your incoming text messages?



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Message 10 of 229
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I'm a Participant Level 2 ZapnFry
I'm a Participant Level 2

Re: Not receiving all text messages!

I'm using an LG G5, it seems to happen randomly but mostly in the early morning, between 3 a.m. and 5 a.m. E.S.T.
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Message 11 of 229
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Former Moderator FidoMegan
Former Moderator

Re: Not receiving all text messages!

@ZapnFry

 

Does this always happen at the same location? also, can you confirm how many signal bars you have on the phone when this happens? 

 

 



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Message 12 of 229
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I'm a Contributor Level 1 Skyegirl
I'm a Contributor Level 1

Re: Not receiving all text messages!

I am so glad to have found this thread! I have been having problems with not receiving random text messages since I first got my LG G5 phone in December and I can totally relate to the frustration that my fellow LG G5 phone owners have been having. I have spent months trying to get this resolved and many many hours on the phone with Fido and LG and in person at Fido in Calgary. First Fido trouble shot with me on the phone forever with unsatisfactory results thinking it was a network issue....do this, do that, try this, try that. They then decided it was not a network issue so the phone went to LG for repair. I also had issues with the text on emails jumping about. Came back after some software thing was done to it and right away texts not being received and jumping text on screen were happening, plus my help app didn't work. Back it went to LG as per policy for a second repair....I was told it needs to go back twice before they will replace it with a 'new' phone. The second repair was a new 'mainframe' which I was told was as good as a new phone by Fido. But no, the same issues started again. I feel really let down by Fido....everytime that phone goes back you are having to set up the loaner, set up your phone again...this is time consuming and so inconvenient. Not feeling very satisfied with Fido I contacted LG and they agreed to replace the phone. But not with a new phone...it would be a refurbished one, which I feel is really unfair. I contacted Fido...this is how its done I was told. As a loyal customer to both Fido and LG I feel very undervalued. LG should back their products and replace the phones with new ones. And Fido should stand behind what they are selling and take over for the client when the products they sell are defective and when you have exhausted all angles. So, not without issues in the process, I did get a replacement...and now it is doing the same thing, right away. Haven't noticed the jumping text yet but am not getting random messages. LG suggested sending the replacement back! AGAIN? And now the Fido store thinks it is a network issue. I wonder if they didnt send me my old phone back?  So here I am...do I continue back and forth with LG? Do I go to Fido as suggested by the store I have been going to, to start network troubleshooting (again) or do I call Fido 'Relations' and request a NEW phone and preferably not another LG product?  Fido can have the refurbished one and deal with their supplier and I should get a new one so I can get on with my life. This has been SO stressful.  And I shouldn't have to buy out the contract if I want to change. I have done as much as I could. I have been paying for a service I have not been benefiting from. Buying a US text package in April was a waste of money as I had to call my family when I realized again, I was not getting their texts.   I have everything documented...if it turns out to indeed BE a network issue, Fido has really caused me a lot of bother by deciding it wasn't a few months back and having me pursue the repair and replacement route for nothing. I sure would appreciate some help.

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Message 13 of 229
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Moderator
Moderator

Re: Not receiving all text messages!

Hey @Skyegirl!

 

Thanks for posting Smiley

 

Not receiving all your texts is definitely frustrating and we'd love to investigate further!

 

I'm sending you a PM so we can get started. See you there!



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Message 14 of 229
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I'm a Participant Level 2 BBear123
I'm a Participant Level 2

Re: Not receiving all text messages!

Hi there. I bought the LGG5 phone in March and I have also been experiencing issue with incoming text messages. I have spoke with several different Fido representatives but no one seems to understand that the issue should be a Fido/LG issue and not a paying contract customer issue. Has anybody had any resolution from this issue? I have recieved a couple of months paid from my Fido bill but I am still not able to depend on text messages coming through. I am now considering cancelling my contract with Fido and just paying it out. I use text msging for work so this is really my only option at this point. Way to go Fido, customer service at it's finest. Uhg.
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