Not receiving all text messages!

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I'm a Participant Level 2 Sarahb87
I'm a Participant Level 2

Not receiving all text messages!

I had an iphone 6 and upgraded to an LG G5 recently with a new sim card. I have noticed from several different contacts that i am not receiving all of my text messages. I am super frustrated and I have tried turning off the VoLTE and it has not helped. Someone please help!!

 

 

Accepted Solution

Re: Not receiving all text messages!

Hi everyone!

 

LG began to roll out an update to the default messaging in October to fix this issue.

 

Some of you have mentioned that you're still experiencing issues following the update; can you all confirm that any third party SMS applications are removed, and ensure that your stock messaging app is updated to version 5.30.47.2?

 

Thanks. Smiley

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Message 1 of 229
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Former Moderator FidoMaria
Former Moderator

Re: Not receiving all text messages!

Hi @Sarahb87 & welcome to the Community! Smiley

 

Have you recently upgraded to Android 7.0, and do you know if the messages you've missed are being sent from an iPhone?

 

Let me know!



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I'm a Participant Level 2 Sarahb87
I'm a Participant Level 2

Re: Not receiving all text messages!

I did get the update to Android 7.0 as soon as I got the phone. The texts I wasn't receiving were from iphone and Android. I did the whole remove my number from imessages as well. Thanks for your help @FidoMaria!

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Former Moderator FidoMegan
Former Moderator

Re: Not receiving all text messages!

Thanks for letting us know @Sarahb87 ! Is the issue resolved? 

 

-FidoMegan 



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I'm a Participant Level 2 Sarahb87
I'm a Participant Level 2

Re: Not receiving all text messages!

Well it's hard to know, since I only know if I am not receiving text messages if someone follows up with "did you get my message?" or something. But last night I was still having this issue as my boyfriend (Android, also LG) showed me texts I wasn't getting from him. I do get some messages though, so it's random. And as I mentioned I had two other people mention to me that I wasn't responding to some messages, and they were on iphone and Android. 

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Moderator
Moderator

Re: Not receiving all text messages!

Thanks for the info! We'll take a look at your account together to see what's going on @Sarahb87!

 

I'm sending you a PM so we can get started Smiley

 

 



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I'm a Participant Level 1 dangga00
I'm a Participant Level 1

Re: Not receiving all text messages!

Hi folks, could you let me know if this was resolved and how it was resolved?

I am in the same situation, I'm using a LG G5 and have noticed recently that some texts sent to me weren't recieved.

Texts were sent from both iPhone / Android, and from Fido and other carriers.

Thank you.

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Former Moderator FidoChristina
Former Moderator

Re: Not receiving all text messages!

Hey @danddaa00,

 

I'm sending you a PM Smiley

 



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I'm a Participant Level 2 ZapnFry
I'm a Participant Level 2

Re: Not receiving all text messages!

I'm having the same issue
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Message 9 of 229
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Former Moderator FidoMegan
Former Moderator

Re: Not receiving all text messages!

Hi @ZapnFry

 

What phone are you using? Is this happening for all your incoming text messages?



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