General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! Change plan

You provided the option to change plans online which is great during this time. There were "exclusive deals" that were being offered under my account so I proceeded to do so multiple times since it kept giving me an error and telling me to "contact u...

Angela_M by I'm a Participant Level 2
  • 2 replies

Involuntary roaming charge

Currently, I'm traveling in east Asia. I understand there is a $14/day charge for roaming. So I turned off the roaming on my iPhone when I didn't want to use data. During my last billing cycle, I knew I only turn it on twice. Once for trying to call ...

LilySi by I'm a Participant Level 2
  • 3 replies

Add a line discount after first bill only?

Hello, I just recieved my first bill and I can see my device discount but I'm not seeing a discount for my "add a line". The discount was for the $10 off the $45 plan (for a total of $35 per month). I called in and was told the discount will be on th...

Cant find number

Hi, I need the fraud line number to contact Mark at a certain extension because the number I was given was wrong. I cannot acces my account online for no reason at all.

jireland by I'm a Participant Level 1
  • 1 replies