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formal complaint

porscha
I'm a Participant Level 1
I'm a Participant Level 1

Does anyone know how to file a formal complaint or escalate an issue?

I have wasted many hours with customer service along with being forwarded to a manager over the phone and my issue has not been resolved. I have only been given the run around, lied to and spoken down to. I am extremely fed up and want to file a formal complaint about my unresolved issue and the manager I spoke to.

I went to https://www.fido.ca/consumer/share-a-concern and it does not direct you anywhere other than their contact page, live chat or Ombudsman. Does anyone else have any other suggestions?

8 REPLIES 8

xceptional88
I'm a Participant Level 3
I'm a Participant Level 3

How was this resolved. I visited a fido store where I had an appointment at 4pm and I was made to wait till 440pm and then told to reschedule because store is going to close at 5pm. I then asked them that why is there an appointment than and i did drive 40 mins and waited 40 mins, so they should accomodate me. Another guy at the store misbehaved and threatened me to beat me and asked me to get out of the store. I want to make official complaint about this

xceptional88
I'm a Participant Level 3
I'm a Participant Level 3

empoyees have no right to harras customers

bing_tang_2002
I'm a Participant Level 1
I'm a Participant Level 1

FidoClaudia
Moderator
Moderator

Hey @porscha

 

Welcome to our community!

 

We're sad to learn that your concerns haven't been resolved, we certainly want the best experience for our customers. 

 

We can help you with the complaint right here, I'll send you a private message right away to look into it. 

 

I'll see you in PM.

 

 



xceptional88
I'm a Participant Level 3
I'm a Participant Level 3

How can I make an official complaint about an employee who misbehaved. 

Hey @xceptional88, Alex here and I'll be happy to help.

 

First of all, I want to say that I'm really sorry to hear about what happened. This is unacceptable and you certainly shouldn't have to go through such an experience. You can be sure that this is not the kind of service we want to give our customers and we'll do what's necessary to make sure that it doesn't happen again. 

 

In order to have this looked into, you can contact our customer service through any of our regular channels here. One of our representatives will be able to help you with this and forward your feedback to the appropriate people.

 



xceptional88
I'm a Participant Level 3
I'm a Participant Level 3

I did contact them and filed a complain but no one ever came back so do not know if any action was taken.

 

However after the above experience which I think was worse but I was wrong. I booked an appointment at another store, i went there 40 mins away drive and checked in online but to what happened last time just after 10 mins I checked the store and saw noticr that store is not in operation.

 

 this is probably the lowest or worst service one can have with any company. unfortunately there is no process to escalate and i will be leaving fido soon

 i have paid premium so still want to have device repaired and compensated for the hassle and time i wasted going across cities to get my phone repaired. I will be filing a complain woth regulator as well since Fido has no process to escalate to higher authorities

20220115_162312.jpg

We definitely have a process and we should be able to help. You said that you contacted us and filed a complaint, but no one came back. Could you clarify what happened exactly? Were you able to speak with our customer service? If so, someone should have been able to help right then and there. 

 

Feel free to get in touch again with our customer service here as we'll definitely be able to help. Alternatively, we can send you a direct message here on the community. 

 

Let us know how you prefer to go about this.