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I want to make formal complaint to the Ombudsman

Vanig
I'm a Participant Level 3
I'm a Participant Level 3

Hello,
I need to make formal complaint to the ombudsman office urgently. I read some of the posts in the Fido community and noticed that the office of the president can solve the issues before reaching out the ombudsman office.

As such, I need direct contact information of the office of the president, phone # email. And also ombudsman's contact information.

This is about breech of contract and it is ongoing for almost 2 months with reluctant customer service to solve the issue.

I have a loyalty account for almost 6 years with Fido and I was very happy customer until I added 2 lines and Fido now breeching the contract,

3 REPLIES 3

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Vanig,

 

   You should note that you will only be referred to the Office of President or Ombudsman once the proper escalation process had already been exhausted (see here). You might also refer here for steps to Resolve a Concern.

 

Hope this helps 😀

 

Cheers

 


Vanig
I'm a Participant Level 3
I'm a Participant Level 3

Hello Cawtau,

 

Thank you for your prompt response.

 

I have gone through the escalation steps. I have chatted multiple multiple times and the last agent advised that the managers will not honor the contract as they can't. 

 

As such, once again I request to be connected with the office of the president or the ombudsman. I would like to solve the issue within Fido as I still consider myself a happy customer,. I preserve my right to contact CRTC.

 

I look forward to hearing from you very soon.

 

Vanig

 

 

 

 

Hello again,

 

  I can appreciate that you have already contacted customer service. However, you would have to re-contact them to escalate your issue further. This is the community forum and not intended as a venue for customer service. The forum is intended as an area for peer-to-peer assistance and information. Specific issues regarding your account would need to be dealt with via customer service.

 

Hope this helps 😀

 

Cheers