I need to make formal complaint to the ombudsman office urgently. I read some of the posts in the Fido community and noticed that the office of the president can solve the issues before reaching out the ombudsman office.
As such, I need direct contact information of the office of the president, phone # email. And also ombudsman's contact information.
This is about breech of contract and it is ongoing for almost 2 months with reluctant customer service to solve the issue.
I have a loyalty account for almost 6 years with Fido and I was very happy customer until I added 2 lines and Fido now breeching the contract,
Thank you for your prompt response.
I have gone through the escalation steps. I have chatted multiple multiple times and the last agent advised that the managers will not honor the contract as they can't.
As such, once again I request to be connected with the office of the president or the ombudsman. I would like to solve the issue within Fido as I still consider myself a happy customer,. I preserve my right to contact CRTC.
I look forward to hearing from you very soon.
I can appreciate that you have already contacted customer service. However, you would have to re-contact them to escalate your issue further. This is the community forum and not intended as a venue for customer service. The forum is intended as an area for peer-to-peer assistance and information. Specific issues regarding your account would need to be dealt with via customer service.
Hope this helps 😀