I am currently only with Fido ... it's been 1h24:23, I asked multiple time to be transfered to the manager who refuses to speak to me and I asked for the ombdsman email address and she refuse to give it to me. ... How can I make a formal complaint?
Hey @Marie-Eve2014! Philippe here. Welcome to the community.
I'm sad to read about your last experience with us. That's certianly not the service we want to provide you with!
Have you been in touch since your post? If not, you can request a PM from the community and we'll be happy to assist you.