Hello WalkingWhale,
Welcome to the community!
Firstly, you should note this forum is community-driven and not intended as a venue for customer services. We would not have access to customer accounts. Unfortunately, we do not know what was discussed with the win-back team.
A couple of points of clarification, though:
@WalkingWhale wrote:
... I was furious when I found out they gave me a random number,...
I understand you might have intended on keeping your number. However, you should note when purchasing a new plan, the line will be provided a phone number (temporary, if you intend on porting one in). You will only be able to get your current phone number once the porting process completes (see here). A new line cannot be created without a phone number and your phone number cannot port-over without an active line. There was no malintent in your line having a new number. It is a necessary part of the process.
@WalkingWhale wrote:
...The funny thing is that I never activated the new card...
If you received a new SIM card, that line would have been activated when it was set-up regardless of whether you used the SIM card or not.
If you would like a resolution to your issue, you would need to contact customer service. They can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
