General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


I want to extend freezing my number

Hi, So I froze my number a few months ago because I returned to my home country and it's going to end in March this year. Does anyone know if you can use live chat to do it and if you can, how so? I've spent the past hour going back and forth signing...

r31 by I'm a participant level 1
  • 1 replies

Above and beyond

Thank you Josh! Circumstances made recieiving my phone a little difficult but josh has put my mind at ease answering all of my questions efficiently and swiftly with an amazing helpful attitude. way to go josh. 

Kasieeej by I'm a participant level 1
  • 1 replies

Unorganized Service

On February 3rd, 2021 I ordered iPhone 11, changing my address online prior and confirming my address on phone with an agent.The same day my new phone was shipping to a wrong address. Since then I called 3 times, each agent gave me different informat...

Vlada by I'm a participant level 1
  • 1 replies

Can Data only plan receives SMS?

I'm using a DATA ONLY PLAN 10$ for 4G with a Samsung Tablet since Dec 2019, and note that I cannot receive any incoming SMS with the SIM no matter with the device or a fido phone.I call FIDO this afternoon, the CSR told me it is only for DATA no SMS ...