General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24038 Views
  • 0 replies
  • 8 likes

DISAPPOINTING

TODAY I HAVE NO SERVICE. I MISSED MY ONCOLOGIST PHONE APP. I HAVE NO WAY OF CALLING ANY FIDO SUPPORT AS I DO NOT HAVE SERVICE AND ALL ONLINE TECHNICAL SUPPORT ARE COMPUTERS. MY MOM TRIED CALLING FROM HER PHONE AND WAS HUNG UP ON 3 TIMES. FIDO SHOULD ...

rumleys by I'm a participant level 1
  • 808 Views
  • 1 replies
  • 1 likes

Cannot Make Outgoing Calls

Hi There, I just discovered I cannot make any outgoing calls or send texts. I work from home and need this line to work. I cannot call Fido as this is my only phone, the Live chat is not working and there is no email contact. Not sure what I am to do...

Lball8810 by I'm a participant level 2
  • 974 Views
  • 1 replies
  • 1 likes

No call back from Win team!!!!!!!!

My son and I were lucky enough to get a call from win back team with an amazing offer. Took the offer only to find out that the right plan was not applied to my account. My son's account is absolutely fine but mine is not reflecting the offer. I swit...

Geordi by I'm a participant level 2
  • 1724 Views
  • 4 replies
  • 0 likes

Tweet tweet

I'm super disapointed  I recently, purchased an Android Velvet LG from my provider and it's the worst phone I've ever had!!! I love LG products!!, why are they starting to disappoint!!!??? Even my new 4k LG TV I'm starting to question? Like what the ...