Showing results for 
Search instead for 
Did you mean: 

My prepaid balance is gone fast

I'm a participant level 1
I'm a participant level 1

Hi all,

I just activated my 15$ text and talk prepaid plan and I only used 14 minutes of my 75 talk minutes, but only 1$ is left in my balance! How does this happen? 

Thank you


Former Moderator
Former Moderator

Hey @sf8989!


We'd love to help out, we'd just need a bit more information as to what exactly is going on.


Can you let us know how much you topped up?


Also, if you log in to, you can view the last 60 transactions. Does that give you an idea of where the money went?


Let us know!