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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23674 Views
  • 0 replies
  • 8 likes

Restore my service

I have been to Vietnam for work didnt know the credit card is expired. My phone number been cancled. I already make payment. Can you  restore my service ASAP.Thank you.

qqwdf10012 by I'm a participant level 1
  • 1681 Views
  • 2 replies
  • 0 likes

I want to extend freezing my number

Hi, So I froze my number a few months ago because I returned to my home country and it's going to end in March this year. Does anyone know if you can use live chat to do it and if you can, how so? I've spent the past hour going back and forth signing...

r31 by I'm a participant level 1
  • 643 Views
  • 1 replies
  • 0 likes

Above and beyond

Thank you Josh! Circumstances made recieiving my phone a little difficult but josh has put my mind at ease answering all of my questions efficiently and swiftly with an amazing helpful attitude. way to go josh. 

Kasieeej by I'm a participant level 1
  • 811 Views
  • 1 replies
  • 4 likes

Unorganized Service

On February 3rd, 2021 I ordered iPhone 11, changing my address online prior and confirming my address on phone with an agent.The same day my new phone was shipping to a wrong address. Since then I called 3 times, each agent gave me different informat...

Vlada by I'm a participant level 1
  • 726 Views
  • 1 replies
  • 0 likes