PAID PHONE BILL STILL NO SERVICE

PAID PHONE BILL STILL NO SERVICE

PAID PHONE BILL STILL NO SERVICE

892518556
I'm a Participant Level 1

PAID PHONE BILL STILL NO SERVICE

Hey, i've been a fido customer for almost two years ago, due to the pandemic i was unable to pay my phone bill for a couple of months, causing fido to turn off my service & still up charge me late fees & interest. I finally paid a settled amount although when i paid it still showed that my phone plan is still canceled. THEY STILL CHARGE ME & SEND ME NEW BILLS EVERY MONTH. i can't activate my phone again but i'm still being charged even after paying..

1 REPLY 1
FidoLony
Moderator

Hey @892518556,

 

Welcome to the community! 

 

I'm sorry to learn about this incident! I would strongly suggest you get in touch with customer care so we can take a look into this and work towards a resolution.