Showing results for 
Search instead for 
Did you mean: 

How to get your old Community profile back

Community Manager (Retired)
Community Manager (Retired)

Hey Community,


Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old profile, username, badges, etc. Worry not! We can help you get your old Community profile back so you can pick up where you left off. Smiley


All you need to do is send me a private message with your old username and your new one (if you haven’t already, you need to re-register to the Community with a new username).


Click here to send me a private message


I’ll let you know as soon as your old profile is reconnected!


We’re working on fixing this. Thanks so much for your understanding!