Hello LOGI92,
Welcome to the community!
Have you received any communication from Fido regarding the network sunset?
It depends on the Home Phone adapter you are currently using. Older adpaters which do not have compatible LTE bands/frequences would likely not work after the '3G' (UMTS/WCDMA) network shut-down. However, some newer adapters (ie ZTE WF723) are LTE and voLTE compatible.
It appears affected customers were sent emails or other notifications of the impending decommissioning of the '3G' network. An example of the email can be found here. The number provided appears to be from Rogers' '3G' team. If you did not receive any communication regarding the network shut-down, it's possible you already have a LTE and voLTE compatible adapter.
You should note the forums are community-driven and not intended as a venue for customer services. If you wished to discuss your matter or verify whether you need to upgrade your adapter, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
Hello @Charles81,
Can you do a network reset and restart the device and see if that resolves the issue?
Also, make sure you have the correct APN settings see here for that information, if everything is accurate and the network reset did not work I would suggest you contact customer service and ask them to do a reset to switch and see if that makes a difference.
Hello Skunkz0010,
Welcome to the community!
What device are you attempting to use? Contrary to what may have been discussed elsewhere, they do not whitelist IMEI. You should note that Fido traditionally have not supported certain services (ie voLTE and/or Wifi-calling etc) with devices or versions of devices they do not sell.
Unfortunately, we do not have any follow-up with the OP's situation. I understand the device they mentioned was available from Fido. However, we do not know what version of the device the OP was attempting to use. As far as I am aware, there are a few versions of the device. If the OP was attempting to use a non-Canadian version of the device, it's likely those services would not have been supported on the device.
Similarly, other non-Canadian versions of other devices (ie Samsung S series etc) would also likely not be supported for those services. In addition, other devices from manufacturers which are not generally sold from Fido or Canadian mobile providers (ie OnePlus, Oppo, etc) are also likely not to be supported for those services. Adding an IMEI of an unsupported device would not allow voLTE and/or Wifi-calling to work.
There have been rumblings about mobile providers needing to support voLTE on devices not purchased from themselves after the '3G' network sunset (July 2025). However, I am not aware of any official stance from Fido or Rogers on the matter.
Hope this helps 😀
Cheers
Hello again,
Thank you for the additional information. I understand your device might be LTE-capable and might even have some compatible bands/frequencies. Unfortunately, however, Redmi or Xiaomi devices are also from manufacturers which are not offered from Canadian mobile providers. Since they have not been thoroughly been tested on the networks, they are currently unlikely to be supported for voLTE and/or Wifi-calling (see here, here, and here).
As previously mentioned, adding the device's IMEI to your account won't make voLTE and/or Wifi-calling available if the device is not currently supported for those features.
As also mentioned, people have voiced their concerns about not being able to use their services to make calls or send messages with unsupported devices after the '3G' network shut-down. However, I do not know of any resolution to the situation.
Not what you wanted to hear, but hope this helps 😀
Cheers
