How do I end my plan and close my account without having to phone anyone? I have no more obligations beyond a monthly payment.
My phone wont detect the SIM card anymore, none of the usual tricks will fix it so I just wanted a replacement SIM card. But Fido's online support is so awful and cyclical as to be non-existent.
I can't order a SIM card over the net and the AI chat bar never "connects me to a specialist". So I tried contacting through email. I'm getting an automated reply from "Joseph, the Fido Office of the President Team" to tell me that they can't reach me on my phone and I have to phone them. I emailed specifically because my phone isn't working and their online help is no help, The stupidity and runaround is too much.
I can't rely on a phone company that requires me to phone in or show up in person despite having the internet available and every means to communicate but simply wont.
