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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23738 Views
  • 0 replies
  • 8 likes

iPad not received yet

I ordered ipad like 9-10 days ago but have'nt received yet. Is there any tracking number or tracking info because i did not get any mail for this. Can you tell me when i am going to receive it. 

Amber0 by I'm a participant level 1
  • 1124 Views
  • 3 replies
  • 0 likes

1800$ bill In month

Hello my name is Vishal and I have using Fido for more than 2 years, in the beginning, I had a plan of 40$/month in which they offered me 2+1Gb data with 1000min Indian Calling and unlimited Canadawide calls and messages then after some time they gav...

vishaldod24 by I'm a participant level 2
  • 1115 Views
  • 3 replies
  • 0 likes

Cannot receive or make calls, but text OK

Hi, I can not receice or make phone calls, but can receive or send message. My phone is iphone4, I tried do the software update to iso 7.1.2, but still not work. Please helo to solve my problem.

lin14 by I'm a participant level 1
  • 579 Views
  • 1 replies
  • 0 likes

Resolved! Down payment on phone upgrade

Hi. I am existing Fido customer and would like to upgrade my phone to the S21 Ultra.I would like to give a down payment, but the only 24 month payment option I am presented with is $0 down.Is there any way I can give a down payment to lowere the mont...

flex1 by I'm a participant level 3
  • 821 Views
  • 1 replies
  • 0 likes

NEW PHONE SHIPPED TO THE WRONG ADDRESS

I am customer in Fido since 2010. I upgraded my IPhone on 14th of June 2021, and the phone was delivered on 16th June 2021 to my billing address instead of the shipping address I provided while completing the upgrade process online. A confusion happe...

schouk1 by I'm a participant level 1
  • 922 Views
  • 2 replies
  • 0 likes