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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23782 Views
  • 0 replies
  • 8 likes

Bug with Phone Plan Selection

I wanted to come on here and mention a weird bug I encountered that ended up being a real pain to my mobile account. Below is a screenshot of the select a new plan options off of the account section:  I was looking to downgrade my account since I don...

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Kyasarin by I'm a participant level 1
  • 1032 Views
  • 3 replies
  • 0 likes

Cannot update credit card on my account

I tried updating my credit card in every way I know - computer, laptop, cellphone, chrome, edge, firefox and even tried the internet explorer. Still unable to do so.    Please advise if anybody has got a magic wand to fix the issue.   Thanks!

901223057 by I'm a participant level 1
  • 682 Views
  • 1 replies
  • 0 likes

Data usage

Can fido please put the teal line up when usage is close to being used up instead of having it full at the start? It gets confusing because when I see the line is close to the total GB I think it's almost used up instead of the other way around. 

Le13 by I'm a participant level 1
  • 754 Views
  • 1 replies
  • 0 likes

Office of the President

Hello,  I would like to know how I can get into contact with the Office of the President as soon as possible. I have made numerous contacts with customer service representatives and started using the live chat option so I could receive a transcript o...

ravinth_path by I'm a participant level 1
  • 3264 Views
  • 3 replies
  • 1 likes