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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23742 Views
  • 0 replies
  • 8 likes

My account has been hacked

Hi.  I received an email from Fido stating that someone had requested a new Iphone. I didn't order anything. I log in to find that indeed a new iphone was order to be shipped to a different address than mine. The funny thing is that I called Fido at ...

M098 by I'm a participant level 1
  • 798 Views
  • 1 replies
  • 0 likes

Resolved! New cell number is to be set under old account

Hi there,   My email address is linked to my cancelled old number. Now I'm setting up the account info for my new numbe , but I can't link it to the same email address anymore. Is there a way to resolve this issue? Thanks!   Best,  

RubyWhy by I'm a participant level 1
  • 766 Views
  • 1 replies
  • 0 likes

Resolved! Link to Esso egift card is not working

Hi, I chose the Esso egift card as my welcome gift; however, when I click on the "GET MY E-GIFT CARD" button, I get a webpage with a broken link that says: "Web page not available" as seen in the picture. Any solution would be appreciated. Thanks 

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mghadban by I'm a participant level 2
  • 1044 Views
  • 2 replies
  • 0 likes