General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Changing back my phone number

I've recently changed from Bell to Fido, and received my 'Fido phone number.' I want to change my SIM card but keep my phone number. Im still using bell line is still active so the phone number isn't taken. How do I change the Fido number back into m...

Danha0311 by I'm a Participant Level 1
  • 1 replies

fido fraud department doesnt answer

I upgraded my phone and when I called back they told me the upgrade was cancelled and that I need to contact the fraud department but they're refusing to give me any information. I can't get a hold of the fraud department no one calls back and all I ...

Professional Liars - Absolutely Disgraceful

Are Fido customer service operators are trained to incessantly lie to Fido customers?I have been told lie after lie after lie regarding my Fido plan, options and capabilities.I'm told via phone and chat that my phone can't perform certain functions w...

Thomas21 by I'm a Contributor Level 1
  • 1 replies

Customer Support Won’t Answer Calls

3 (45 minute) calls dropped via an automated message "for reasons beyond Fido's control". At least the repetition of (on-hold) music is consistent, unlike the honesty and integrity of all Fido customer service representatives. 

Thomas21 by I'm a Contributor Level 1
  • 1 replies