General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

About the promotion deal

I'm a customer who's been using FIDO for a long time. The plan I'm using is 4GB, $45. The current promotion is 6GB and $41. My benefits are too small. Can you let me get these benefits, too? And I'm interested in iPhone 13. I wonder if the conditions...

Credit inquiries on existing account of 10 plus years in adding another lin

I have to call twice and had asked to speak to a supervisor, no call received . I don't understand that when you can see the clone payment history , why would you do another credit check .

FIDO WINBACK - Waiting for my device and SIM

Hello, I am waiting for my Fido device and SIM for last 2 weeks. There is no communication over email or anything that i can trace this back to. Can someone please suggest when I can expect my device to arrive? I was contacted by Rogers Winback team ...