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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24050 Views
  • 0 replies
  • 8 likes

Resolved! Cancelled?

My account was cancelled after a hour of it being activated, I don't know why. Can I get an explanation as to why.

Jordanmc by I'm a participant level 1
  • 1081 Views
  • 1 replies
  • 0 likes

Fido Bait and switch with plans and offers

Hello I would like to file a complaint. On November 19, I had called fido to upgrade my line with an iphone 12. I had spoken to 2 different agents in the afternoon. I wanted to upgrade 2 lines with black Friday promos. The first agent I spoke to gave...

abadhera by I'm a participant level 2
  • 944 Views
  • 1 replies
  • 0 likes

I never received my sim card from the Winback team.

Hi,   I was a Fido customer for cople year but I left around October. Last month I got an email from Fido said they will call me by a representative providing an offer. I got a call 2 weeks later and I accepted the offer they gave. The person told me...

edmond3022 by I'm a participant level 2
  • 2644 Views
  • 6 replies
  • 0 likes

Positive Feedback

Hi!Normally companies have some kind of feedback email or page... I can't find an appropriate place to give feedback to the company so thought I'd try here. I just wanted to say thank you to Fido (whoever is up top) for the beginnings of making data ...

MaloryArcher by I'm a participant level 1
  • 903 Views
  • 1 replies
  • 4 likes