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New phone and Plan

I'm a participant level 2
I'm a participant level 2

I placed an order online this past sunday afternoon (Dec 18th) to order a new phone and changed to a new plan but haven't received an email confirmation.

Upon logging out and then back in I can see the plan was changed.

Two days later and still no email.

Already checked the junk/spam/trash folders. How long does it typically take?

I would like to make sure that the phone order is actually in the system as I know the plan was already swtiched.





Hey @justin8456 !


To clarify, you will only get a confirmation email once your device is shipped, the email will also include the tracking information.

If you want to make sure that your order has gone through, feel free to contact customer service and they'll be glad to check for you. 😊

Hi @justin8456 , welcome to the community. I think you won't get another email until your phone is ready to ship. You could always check with a Fido customer service representative to see if they have any news on it. They can look at your account for you ,but until your device is ready to ship I don't think you will be receiving any notifications. Please check Here for the different ways to contact Fido's support