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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24141 Views
  • 0 replies
  • 8 likes

Resolved! Cancel The Account

Hi, this is Jack and I am wondering about the way to shut the account down as I already left Canada. Thank you  

jjkk9 by I'm a participant level 2
  • 55985 Views
  • 37 replies
  • 1 likes

Resolved! How do I change caller ID name? No option under quick actions

My name was entered incorrectly and it shows wrong on caller ID when I call people. To change it the instructions on Fido say to look under quick actions under My Account and after I select the number I am using. I have found the Quick Actions, but t...

nfldben by I'm a participant level 1
  • 1406 Views
  • 1 replies
  • 0 likes

Resolved! Change Call Display Name not under Quick Actions

Hi. I tried to change my call display name by going to My Account and using the 'Change Call Display Name' option under Quick Actions. But, that option is not there, the only options available are 'Reset Voicemail Password' and 'Report Stolen Device'...

lawlor22 by I'm a participant level 1
  • 1406 Views
  • 1 replies
  • 0 likes

Resolved! $100 bill credit

Hi, I just got a new phone upgrade as part of the Black Friday deal. Am I still eligible for the $100 bill credit? I also see customers were offered $7.92 after credits for the iPhone 12 mini vs what I paid which was $15.00. Can I get this deal too? 

Jogn by I'm a participant level 2
  • 1027 Views
  • 1 replies
  • 0 likes

where is my free 5GB data?

Got this msg, but when I tap the link, nothing showed up, I logged in as well   pls let me know whats going on with this.   Thank you.    

Lucas_shao by I'm a participant level 1
  • 937 Views
  • 1 replies
  • 0 likes