General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Account holder can't view bill

Hi i want to check bill and change the date plan  but only account holder can do before i try to do apply that but not working seriously i want to get support this **bleep** happene  if not changed this happen, I'll think other options 

qorrmaska14 by I'm a Participant Level 1
  • 611 Views
  • 1 replies
  • 0 likes

Switching Plans

Hi, I'm currently on the $60 plan, and I want to switch to the $45 plan. My device balance is at $0.00.  Are there any costs associated with switching from the $60 plan to $45 plan? I read about the downgrade fee in some other threads. Will it apply ...

aircushion by I'm a Participant Level 3
  • 780 Views
  • 3 replies
  • 0 likes

No win back offer

Hello, i have been a fido customer for over a few years now and i left a few months ago as i got a sweet deal for bell. Anyways i would like to return back but i never got a call from the win back department and the plans offered were not at all reas...

Mirchi360 by I'm a Participant Level 2
  • 1773 Views
  • 2 replies
  • 0 likes

Setting up autopay using bank account

We have been trying to set up autopay using our bank cheque account. However, the system keeps flashing up a message "Oops something went wrong. We're sorry, something went wrong at our end, but we're working to fix this as soon as possible. Please t...

bechery by I'm a Participant Level 1
  • 752 Views
  • 3 replies
  • 0 likes