General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23544 Views
  • 0 replies
  • 8 likes

WORST CUSTOMER SERVICE

Fido is the WORST!!! If we did not have a contract with them I would move to another provided. We are always given different information when we call and the reps are not very helpful or knowledgable. I ordered new phones and spoke to a very nice lad...

Rtawiah1 by I'm a participant level 3
  • 1671 Views
  • 7 replies
  • 2 likes

The wrong iphone is on the way

Is on the way iphone 11 pro max 64 space grey but i ordered iphone pto max 256 midnight green. I will return it, what the better way to receive the correct phone?

Iza_66 by I'm a participant level 1
  • 875 Views
  • 3 replies
  • 0 likes

Conflicting information on shipping of phone upgrade

Upgrade phone online on Tuesday August 3nd Recieved a canned email on Wednesday August 4says "Congrats on the new phone" Did a online chat with a csr on Friday 13th asking when it will ship, as I didn'y receive a tracking number. CSR said phone was a...

smoker1 by I'm a participant level 2
  • 939 Views
  • 3 replies
  • 0 likes

Device plan

Hi there, I'm new to fido and my plan is 50$ for 8GB. Now they are offering 50$ for 12GB. How do I contact them to change or upgrade a plan 

ANTHONYPHAN by I'm a participant level 1
  • 700 Views
  • 1 replies
  • 0 likes