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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24154 Views
  • 0 replies
  • 8 likes

Cyber Monday Deal not activated?

I recently switched to Fido on cyber Monday and got their $55 for 20GB plan. I just got my new phone with Fido in the mail and activated it but when I look at my account and in the Fido agreement sent to my email, it shows $60 for 15 GB.  I'm really ...

marcos429 by I'm a participant level 1
  • 3214 Views
  • 6 replies
  • 1 likes

Receiving text messages (SMS) in Hong Kong

I am planning to travel to Hong Kong for several months early next year, I am looking to either change to a prepaid plan or the $25 talk and text plan, as long as I am able to receive text messages (SMS) in Hong Kong, I would not need any call or dat...

G35C by I'm a participant level 2
  • 2083 Views
  • 2 replies
  • 0 likes

Unexpectedly high bill!

I have a plan of $60 per month, and an installment of $81 for the Iphone I purchased. However, I got a bill of $615!!!!!! What the heck!! I please need this resolved as soon as possible!

KiranGill by I'm a participant level 2
  • 2276 Views
  • 5 replies
  • 0 likes

Unwanted SMS/emails from Fido

I am now receiving SMS and emails from FIDO to let me know (before a payent is due) that it has not been received as a reminder. And then confirming that they received the payment. I do want to email notice that my bill is ready but none of the other...

jimh by I'm a participant level 1
  • 856 Views
  • 1 replies
  • 0 likes

Resolved! MMS messaging problems

I am receiving my group text messages as individual text messages. Instead of all the responses staying within the group chat I am receiving as a seperate text from each individual

ERIK4 by I'm a participant level 1
  • 1931 Views
  • 1 replies
  • 0 likes