General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! Cannot upgrade Online Suddenly

Was working before i got all the way to the confirmation page earlier and decided to save it for later to consult the wife on weither it was in the budget to get the new phone and now when i go back i suddenly cannot get past step 2 i get   We're sor...

xjordanx by I'm a Participant Level 2
  • 22 replies

Downgrading plan after enabling free 10gb offer

Like many Fido customer I reveived the 10 free gb offer a couple months ago. And like many Fido customers this is the time when I need it least. Has anyone downgraded to a plan that doesn't have data included and retained their free 10gb of data? Tha...

ArleneM by I'm a Participant Level 1
  • 1 replies

Recommended Plan

If I accept the recommended plan that I Recieved from fido does my contract get extended or renewed for another 2 years? Or does it stay in the same timeline? Because I would really like to get a new phone next year when my contract expires. 

HUAWEI313 by I'm a Participant Level 3
  • 1 replies