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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24023 Views
  • 0 replies
  • 8 likes

Where is my refund on final bill?

I cancelled my Fido about a year; my last payment was 2020 November 27. We're now the start of November a year later and I still haven't been issued a cheque. My address hasn't changed, nothing has been sent and I still have a negative balance. If it...

Bogenator by I'm a participant level 3
  • 1542 Views
  • 5 replies
  • 0 likes

Collections Letter & Interest

Why am I getting collection letters when I have not received a call back from the president's office. There's no way of contacting them directly from my end. I have twice now heard from your reps that I will get a call and have not received anything....

rajnitomer by I'm a contributor level 2
  • 1981 Views
  • 4 replies
  • 0 likes

Resolved! Incorrectly charged!

I left Canada earlier this year and suspended my account at that time. However, when I checked my email, I received a notification from Fido saying that my account has been charged nearly $300. I asked the Fido agency to suspend my account for a whol...

Brown371 by I'm a participant level 1
  • 866 Views
  • 1 replies
  • 0 likes