General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 24064 Views
  • 0 replies
  • 8 likes

Resolved! Account cancelled without intimation

Hi, my account got cancelled without notice and now I am struggling to get ahold of the fraud team. It is constantly on voicemail. I do not have another number. How long will this take? How can you disconnect a number like this?

Anwesha05 by I'm a participant level 2
  • 899 Views
  • 1 replies
  • 0 likes

DO NOT SHOP ONLINE WITH FIDO

On May 9, 2022 at night, via Fido My Account, I found an exclusive offer specially for my phone (#604 72x xxxx).From the apps, there was a side by side comparison between the plan I am using and the plan Fide offering. I didn't see any other conditio...

MelvinChoi8 by I'm a participant level 1
  • 1388 Views
  • 1 replies
  • 0 likes

Resolved! USA coverage plans

Hey, I'm moving to USA for 3 months over summer. I was wondering if there are any fido plans that allow me to keep my number and use my data and make calls in USA without having to get a seperate new US sim? Thanks! 

grovert4 by I'm a participant level 1
  • 3068 Views
  • 1 replies
  • 0 likes

Resolved! credit card renewal .

why is it when you go to renew your credit card info. in sted of  message  ( pop up ) saying please give us 24 to 48 hours to check credit card info. stupid message pop up comes out saying something went wrong. what do we do we when we see that messa...

zaza69 by I'm a participant level 2
  • 2044 Views
  • 3 replies
  • 0 likes