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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Can't dismiss voicemail notification

Hi there, I have a problem on Galaxy S10, when I get a new voicemail, I recieve a notification that I cannot dismiss. When trying to disable these notifications, the options are greyed out, can't change anything! It started happening in the last 3 we...

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A97 by I'm a Contributor Level 1
  • 573 Views
  • 1 replies
  • 0 likes

Cannot change my plan

When I tried to change my plan,I get the message "We’re sorry, but only the account holder can upgrade phones or make plan changes on this account. Please contact them so they can complete this transaction on your behalf."

99Ning by I'm a Participant Level 1
  • 346 Views
  • 1 replies
  • 0 likes

Resolved! Can I put my plan on hold?

I am leaving the country for a few months and I will not be using my phone plan and I think my money would be going to no good use for those months so I was wondering if I could put my plan on hold until I return to Canada.

Darcy2 by I'm a Participant Level 1
  • 987 Views
  • 1 replies
  • 0 likes

contacting someone

I do not understand why Fido makes it so diicult to reach someone...either by phone (they say there my be a charge) or chat (nothing happens when I click on chat now) ? I need to contact someone in regards to sending messages-texts to the correct tel...

trepalku123 by I'm a Participant Level 1
  • 415 Views
  • 1 replies
  • 0 likes

Fake Fido promotion offered by call

Hi,we received a call 3 days before claiming to be from Fido marketing team offering Us some good promotional plans to get us back to Fido. They had all our account details including the credit card's last 4 digits we used last time and the last 3 di...

Athulps by I'm a Participant Level 3
  • 4655 Views
  • 11 replies
  • 0 likes