General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

FidoStephen by Community Manager (Retired)
  • 0 replies

SIM not registered to network

  I ported a number from Chatr to Fido and since then have not been able to use my phone for calls/SMS/Data. I see the error as 'Not registered on network'. I tried customer support, tech support and in store support. I was given replacement SIMS but...

Resolved! This is what regret tastes like

I used to be a fido customer after which I switched to a different provider and had the best 4 years of my life. Recently I received a call from fido winback offering me a good plan + new device if I transfer to fido. I liked the offer so I agreed un...

Query on Billing

Hi,Needed to understand my bill for upgrade to an iPhone 12.Monthly Fees for Mobile Service = $50Monthly Fees for Payment Program = $34.84 DISCOUNTS Mobile Plan - 15 mos.  $10Payment Program - 24 mos. $20.84 Will my monthly bill be $54 for the next 1...

Yenda by I'm a participant level 1
  • 1 replies

Fido Winback team

Hi folks, The Winback team offered me a pretty good deal, so I just moved from Telus to Fido around 2 weeks ago. When I talked to one of Winback team representatives, she said, if I refer a friend, my friend will get the same plan as me and $100 bill...

Sinwoo by I'm a participant level 3
  • 8 replies