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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23525 Views
  • 0 replies
  • 8 likes

Need office of the president to honor quoted price

Hi,   I signed up for a plan yesterday was quoted a  price over the phone by the agent. I called back this morning and the agent i spoke to told me that the price couldnt be honored. i asked for a manager was sent to someone in sales who i was told b...

did123456 by I'm a participant level 2
  • 1500 Views
  • 7 replies
  • 0 likes

Credit balance on my old account

I have activated a new fido account three weeks ago. When a fido agent tried to activate a new line for me, he couldn't add the line to my old account due to the website glitches. In the email which I last received from Fido 6 months after canceling ...

Jace60 by I'm a participant level 2
  • 830 Views
  • 3 replies
  • 0 likes

Fido - short code turned off completely only my number

I have been struggling with this for 2 years. I don't receive any short code notifications. Call and regular text works just fine. None of the short codes listed here: https://www.txt.ca/en/Tried: 1, text "HELP" to these short codes, no responses. 2....

Harassment

Hi, It's a HARASSMENT, not once but thrice. If you don't have something, why did you offer to your customers. I have worked with Sevice industry for 14 years but that never happened to me. I am looking for solution for my problem or else I am going t...

parulbatra by I'm a participant level 1
  • 473 Views
  • 1 replies
  • 0 likes

Resolved! How to cancel internet in Ontario

My one year $50 special internet is ending at end of December. Can this be extended? I am going to leave if I still cannot get this price. Please tell me how to cancel my internet. Or for the love of g-d, have someone call me. Worst customer service ...

tonif by I'm a participant level 3
  • 762 Views
  • 2 replies
  • 1 likes