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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23566 Views
  • 0 replies
  • 8 likes

Get a return label

I want to return my phone device. I have purchased it online and fido sent it from CTDI(1595 north service RD E suite unit2. Oakville, ON)Now I need a return label. I call Fido support but they can not transfer my call to the agent.Is it possible to ...

Alireza85 by I'm a participant level 1
  • 990 Views
  • 1 replies
  • 0 likes

Resolved! Credit: Payment Program Promotion

Dear Fido,   I'm planning to upgrade my plan offered by Fido through a text message. I'm just wodering if I change plan, will I still be able to get the monthly credit: payment program promotion I currently have?   Thanks!   Yours sincerely,   Shau

Shaula01 by I'm a participant level 1
  • 2490 Views
  • 3 replies
  • 0 likes

Not receiving verification texts

ported two cell phone numbers from Koodo to Fido last Wednesday- Nov 24th. I cannot sign into my online banking anymore as neither one of the phones is able to receive security verification texts. I called and spoke to a technical specialist and was ...

Bad customer experience no email for complaints

No way to file a complaint with Fido I bought a new iPhone from Fido that does not work when I open from box but it's really hard to exchange or return the device as no one hear my complaint in last I end up paying more to exchange my device and wast...

Inder22g by I'm a participant level 1
  • 387 Views
  • 1 replies
  • 0 likes

Resolved! 5 free hours of day at not working

My 5 Free Hours Data Bytes is not working. I keep getting the error message that I'm not connected to the internet. It's activated and my data is on because I had to use it to access the internet to show that I activated the bytes. Whereas the other ...

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Alyssia by I'm a participant level 2
  • 795 Views
  • 2 replies
  • 0 likes