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Unable to view bills online.

brianclouatre
I'm a Participant Level 1
I'm a Participant Level 1

I've been with Fido for over a year, but whenever I try to view my monthly bill the site tells me that my first bill isn't ready yet. I've called Fido four times about this issue. They sent me a paper copy of my, at the time, current bill while they worked on fixing the issue. Five months later and it is still not fixed and I've heard nothing back.

5 REPLIES 5

varunindurthi
I'm a Participant Level 1
I'm a Participant Level 1

I have the same issue! Reached fido customer service multiple times without any luck. Horrible app!

Hey @varunindurthi Smiley 

Sorry to hear you're experiencing this with the app! 

Customer service should be able to send a ticket to our Back Office team so they can look into this further.
 

Has this already been done? 
 



FidoPamela
Former Moderator
Former Moderator

Hey @brianclouatre

 

Welcome to the Community Smiley 

 

That doesn't sound right at all. I'm sending you a PM so we can take a look at your profile and make sure you have access to the info. 

 

Talk to you soon!



Saadakhan23
I'm a Participant Level 1
I'm a Participant Level 1

Im having the same issue and need to be able to view my monthly bills but it says my first bill isn't ready yet

Hey @Saadakhan23

Were you able to speak with one of our representatives and have this looked into? Smiley

-FidoRania