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Fraud Department Cancellation

brookemcg
I'm a Participant Level 1
I'm a Participant Level 1

I was given a SIM card instore and was told I was allowed to activate on line to avoide the 50 dollar fee of activation. Everything was up and running via the LiveChat function on the website, as an employee assisted me with the set up and allowwed me to choose my number. three days later I was cut off completely, only to find out the Fido Fraud Department had cancelled my account out of the blue. Of course the Fraud department has not been answering, Ive called them multiple times a day, left multiple messages and tried every number I could. As a new customer i am so upset and frustrated. Whatg can I do?

1 REPLY 1

FidoStephane
Moderator
Moderator

Hi there @brookemcg

 

I don't believe this is something the Community can help you with. 

 

I'll send you a PM here so we can look into this with you. 

 

Keep an eye on your inbox!