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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23743 Views
  • 0 replies
  • 8 likes

Resolved! Delivery date

Hi, I placed an order for Galaxy S21 5G last Saturday but I haven't received a tracking number yet. I am wondering if it is backordered. Do I have to wait 3 weeks to get the new phone? 

khwang21 by I'm a participant level 1
  • 817 Views
  • 1 replies
  • 0 likes

Fido - Third party charge $3 per use

I am a new Fido customer. I received "Third Party Charges" of $3 for each use in my first bill. I have never used or subscribed to any such service and never authorized anything. can someone explain what it is? And how to deal with it.  It says "4355...

sugan by I'm a participant level 2
  • 569 Views
  • 1 replies
  • 0 likes

Resolved! Set up service fee

Hi, I recently received the first bill of my mobile plan and just wonder why the service fee isn't waived as it was communicated by the sales when I apply for the mobile and home internet plan over phone call. Is there anyway I can understand further...

Jo_o by I'm a participant level 1
  • 2812 Views
  • 4 replies
  • 0 likes

Offer validation

Hello,I received an offer from this email. Is it true one of a fraud?. It came from this email fido@e.fido.ca

mohalzenad by I'm a participant level 1
  • 739 Views
  • 1 replies
  • 0 likes

Misspelled name, How to change it ?

The person entered the wrong spelling of my  first name. Now I can't change it through my account, tried to call 611 but I was on hold for more than an hour.  Can anyone please help ? 

Fraon by I'm a participant level 2
  • 1309 Views
  • 5 replies
  • 0 likes