General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! Dissatisfied on New Expiry Date

Attention: Policy Department on Refill Renewal  When called to prepay for another year of my contract two days before the expiry on Nov 12, 2020, I was told the new expiry date will be Nov 10, 2021 after payment, what?I was being proactive to renew m...

iPhone XS

Hi! I have had a problem since October 22. I have been passed around to different departments for the last 3 weeks from Customer Service, Fraud and Validation.  I ordered an iPhone XS originally with the Freedom to Fido offer for $39. This was an add...

Andrewn6 by I'm a Participant Level 1
  • 1 replies

markville mall fido store not pick up phone call

 HiI tried to reach the fido store at markville mall several times.5000 Highway 7 E, Unit Z-09Markham, ON L3R4M9The number (905) 477-3639 on your website which is not working.It's never worked. if you dial it, the sound is not even busy tone.Can some...

weini651 by I'm a Participant Level 2
  • 1 replies


Hello, Four months ago I upgraded my plan for "just an extra dollar," or so I was informed by the customer service representative over the phone. I was actually charged an extra $10 for the monthly plan. I would not of have upgraded if this was the c...

hh_01 by I'm a Participant Level 1
  • 3 replies