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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Do 1000 International international charged at some standard rates?
Today I bought a new fido sim from Bramalea city center and the service provider told me that he can provide 1000 international minutes to call India on my purchase of the new fido sim.My question is that does the international calls done within 1000...
Resolved! Loyalty bonus
Received text offering me $75. Is this a scam? When accepting it went to banking site setting up electronic deposit?
What is this mobile number?
I'm a new Fido user and I got this email that confirms my fido account. On the email, they have a mobile number underneath the account summary but the mobile number they have written here is not my cell number so what is this number for?
Horrible customer service
I just spent 2.5 hours in the chat with a simple question of "why am I being charged for 2 numbers when I only have one?" At first the staff-member told me there was not such charge, and that my bill was way less than the one I was viewing. Then she ...
Resolved! Negative balance in Fido account after paying exact bill amount
Hi,I have 2 phone lines in a single Fido account and I saw that the first bill amount generated was for $232 including both lines. I paid the exact amount $232 via a bank transfer and now it shows me (-$113) as my balance. I don't understand why the...
