General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Fido support subpar

I have some support issues I need resolved. Fido provides no support email, so I tried to enter Chat, but my login timed out before my queue position (#99) was served. So, I tried to submit my query through Chat again, but was told “Sorry, we're not ...

Resolved! Why can't I get my past 3 bills on my e-mail address or by mail?

Why cannot i get my past 3 mobile bills on Email OR my home . Fido is cheater . I tried calling them multiple times but they are telling they cant provide me netiher bill over Email nor send it to my address . How can i even get my reimbursement if i...

Resolved! Long distance charges scam

I have got a shock of my life I received a postpaid bill amounting to around$700, fido online customer service had sent me a contract for 1000 minutes long distance calling on 24 March, after a week the service automatically changes, without any in...