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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24080 Views
  • 0 replies
  • 8 likes

Disappointed with Fido

I have been a Fido customer for 15+ years and have always had very good customer service- until now. I ordered an iphone 11 on August 26th and received an email saying that I would be notified when the device shipped. I was never notified or contacte...

gilmoregirls by I'm a participant level 2
  • 2014 Views
  • 4 replies
  • 0 likes

US roaming charges inside Canada

Hi, this is my first post in the board and unfortunately it is seeking support for an account only (or less than a month old).  I was visiting the Niagara Falls (Canada side) and somewhere in the north of the city between Aero cars and the Butterfly ...

KunalJ by I'm a contributor level 1
  • 3942 Views
  • 6 replies
  • 0 likes

Resolved! Global $5 monthly fee increase

My monthly feee increase by $5 per line. I don't have a contract with Fido. My first line was a prepaid phone, And I convert into monthly since at least 5 years ago, with a plan text and talk $20/month. And my second line also a prepaid phone, I just...

thai1111 by I'm a participant level 3
  • 4345 Views
  • 10 replies
  • 0 likes

Resolved! Fraudulent Phone purchase and plan upgrade

Someone has hacked my account and ordered an IPhone 12 Pro Plus and upgraded the plan on the account in order to add the phone. I have contacted customer service and was given a case number and told the fraud department would be investigating and get...

alijac by I'm a participant level 1
  • 966 Views
  • 1 replies
  • 0 likes

Resolved! Phone number port

Girlfriend got a new phone. We transferred her from Koodo to Fido on my account. The new phone has all of the data transferred over but does not have the same phone number. It still has the random number they gave us setup. how can I get her phone nu...

Colindunn by I'm a participant level 1
  • 1336 Views
  • 1 replies
  • 0 likes