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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Disappointed with Fido
I have been a Fido customer for 15+ years and have always had very good customer service- until now. I ordered an iphone 11 on August 26th and received an email saying that I would be notified when the device shipped. I was never notified or contacte...
US roaming charges inside Canada
Hi, this is my first post in the board and unfortunately it is seeking support for an account only (or less than a month old). I was visiting the Niagara Falls (Canada side) and somewhere in the north of the city between Aero cars and the Butterfly ...
Resolved! Global $5 monthly fee increase
My monthly feee increase by $5 per line. I don't have a contract with Fido. My first line was a prepaid phone, And I convert into monthly since at least 5 years ago, with a plan text and talk $20/month. And my second line also a prepaid phone, I just...
Resolved! Fraudulent Phone purchase and plan upgrade
Someone has hacked my account and ordered an IPhone 12 Pro Plus and upgraded the plan on the account in order to add the phone. I have contacted customer service and was given a case number and told the fraud department would be investigating and get...
Resolved! Phone number port
Girlfriend got a new phone. We transferred her from Koodo to Fido on my account. The new phone has all of the data transferred over but does not have the same phone number. It still has the random number they gave us setup. how can I get her phone nu...
