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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23738 Views
  • 0 replies
  • 8 likes

Resolved! High bill and payment arrangement

Hi , i have received $1365 bill and my account got deactivated without informing me .. I talked to the customer service Mike and two other .. I requested them that I am struck in middle of my work , I have to take the bus to reach home I will pay my ...

878020411 by I'm a participant level 1
  • 758 Views
  • 1 replies
  • 0 likes

Resolved! Charged Even After I Paid Off My Phone

Hi, I just realized I’m paying 120 dollars a month for 10gb data meanwhile Fido's highest data/talk package (12gb) is for 60$. At first, I started paying this amount as a part of phone agreement. However as I can see my phone has already been paid fu...

abaran by I'm a participant level 1
  • 822 Views
  • 1 replies
  • 1 likes

Resolved! How to change last name

Hello,   I just recently had my last name changed, so I would like to now update my Fido account with my new ast name. Am I able to do this at a nearby Fido kiosk in a local mall, or do I have to contact customer service myself? I would much rather h...

ANguyen20 by I'm a participant level 2
  • 8890 Views
  • 5 replies
  • 0 likes

Resolved! Fido MyAccount keeps logging me out

Everytime I click the "make payment" button, fido signs me out and i get this message:   "There's been no activity for a little bit, so we signed you out to keep your info safe. Please sign in again.".   Payment through the app is not working either.

Resolved! Device Protection Monthly Charge

Hi Team,    I recently ordered a phone and choose Device Protection on my account and while placing the order charge for device protection was 15.99, due to technical reasons I couldn't place the order. When contacted customer care the rep was able t...

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singhbaba by I'm a participant level 2
  • 2136 Views
  • 5 replies
  • 0 likes