OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Fido XTRA's Cocoa Kits Contest (February 23 - March...
Refer a friend and each get one month free!
Save together with the Fido Refer a Friend Program. You’ll both get one month free...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Setup service fee
I recently picked up a new phone that i had ordered online with new plan. i chose the option to pickup device rather than getting it mailed to me. When I went to pickup, i was asked to provide ID and the fido person there did his thing. Gave me my ...
Device Balance of $0
Hello, Just curious about a process. Both lines on my plan have a decive balance of $0, I would have expected my monthly price would have adjusted to reflect that I am no longer paying off my phones. Is this not the case? Is there any way to keep ...
FIDO LIES-SIM card missing/Bill innacurate/Fees
Ill start from the beginning so it all makes sense. I had been using Chatr as my service provider for the last 2 years, on a prepaid monthly plan. I loved how cheap and convienient it was!!! Fast forward to the last week of March, I was looking to ge...
Upgraded two cellphones, only received one!
My husband and I recently upgraded both our cellphones, same time by same sales rep over the phone. They called us. My cell came to our home address two days later (address was updated and confirmed during conversation).The address they sent my husba...
Phone issues to make a call
I have been calling Fido every time I cannot make a call for the past 6 months and Fido is not contactable. Either they take too long and I have to drop the call or they never pick up. I called today and got an agent William after months and told him...
