General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! promotional offer issue.

My Partner received a Text message offer on their cell phone from Fido offering to wipe the remaining device balance if they want to upgrade now.  We went to a store to look at phones and was told it was online only as they only saw a $150 device bal...

lostice by I'm a participant level 1
  • 768 Views
  • 1 replies
  • 0 likes

Resolved! Wrong data amount displayed

I have 6 GB on my phone but it only registers 2 when I check to see how much I have left. Can you tell me why? 

bubbers by I'm a participant level 1
  • 821 Views
  • 2 replies
  • 0 likes

Disable Roaming

Is there a way to disable roaming and possibly remove charges? I live near the border and get charged $8 roaming for walking down the street. 

jogrady1 by I'm a participant level 3
  • 3094 Views
  • 3 replies
  • 0 likes

add new line

I checked my account online. l found a get offer valid 2 days. before offered expired 1 day ago .l called costumer service  l told them about offer l must get it addition phone line 15 GB +5 GB BONUS total 20 GB for $42 dollars + tax...when l saw thi...

alikaptan by I'm a participant level 2
  • 590 Views
  • 2 replies
  • 0 likes

Resolved! Credit Evaluation Failure

Recently my Fido account was hacked and someone tried to make some purchases. Fido was very effecient in detecting this fraud and as a safety precaution blocked my account. Subsequently with the help of CSR, I had my account up and running again. How...

Aman0712 by I'm a participant level 1
  • 700 Views
  • 1 replies
  • 0 likes