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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Unable to reach customer support either on line or by calling
My phone got disconnected on Nov 28th and I called few times waiting 1 hr and the tried online chat as well with no success. The next day i called again at 8:00 am and until now almost 9 am, no one picked up. I also tried to chat online and I got w...
Account not reflecting recent plan change
I have updated 50gb $45 plan on black Friday special promotion but account now showing anythingyet
Frustrated Caller
Hi Fido Customer Service. I am trying to contact Fido to check on my current billing and have plans changed to what is currently offered. Was in the phone for 1 hour and 15 minutes but no chance of getting connected. I tried chat / ask Jack but sti...
Have data but not working
I have an iphone12 pro max and for some reason my data isn't working I'm not over my charges and there's no outings I have tried everything taking my SIM card out for 5 minutes with my phone off everything has anybody else had this problem what did y...
I cannot get verification codes via SMS from my bank
Recently I port my phone number from freedom to fido, since then I can't receive verification codes from my bank via SMS. When I choose the option to receive the verification code via phone call, it works, it only fails with the SMS option. Are there...
