General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


changing a phone but not changing the plan

Hi,I have two connections in my plan with our own devices. and we both are being able to pay $10 less than what the plan is because of some discount in our contract and I believe we are in the middle of the contract. The phone I am planning to buy th...

rajeshc by I'm a Participant Level 1
  • 1 replies

Prepaid/auto-top-up problems

Hi, Although I'm on a text-and-talk prepaid plan ($12 for 50 texts and 50 minutes, both local), all my calls and outgoing texts are being charged at the pay-per-use rate ($0.60 per min or text), regardless of whether I'm over or under the monthly lim...