I cannot get verification codes via SMS from my bank

I cannot get verification codes via SMS from my bank

I cannot get verification codes via SMS from my bank

I'm a Participant Level 2

I cannot get verification codes via SMS from my bank

Recently I port my phone number from freedom to fido, since then I can't receive verification codes from my bank via SMS. When I choose the option to receive the verification code via phone call, it works, it only fails with the SMS option.

 

Are there any special settings on my phone or my account to block me from receiving the codes?

 

Thanks.

3 REPLIES 3
Moderator

Hey @jm1987, welcome to the community Smiley

 

Just to clarify, was the port in already completed or are you still on the temporary number?

 

If the port in was already done, we'll need to take a closer look into it. You can reach out to us through these channels or we can send you a PM on the community. Let us know what you prefer. 



I'm a Participant Level 2

Hi,

The port was completed, I am not using the temporary number. Please send me a PM on the community.

 

Best Regards,

Sounds good, PM coming your way.