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I cannot get verification codes via SMS from my bank

I'm a participant level 2
I'm a participant level 2

Recently I port my phone number from freedom to fido, since then I can't receive verification codes from my bank via SMS. When I choose the option to receive the verification code via phone call, it works, it only fails with the SMS option.


Are there any special settings on my phone or my account to block me from receiving the codes?





Hey @jm1987, welcome to the community Smiley


Just to clarify, was the port in already completed or are you still on the temporary number?


If the port in was already done, we'll need to take a closer look into it. You can reach out to us through these channels.

I'm a participant level 1
I'm a participant level 1

Hi, I have the exactly same problem, please advise me, thanks 

Hey there @bluejay567,


You can find more info relevant to your situation on this thread's solution.


That said, a few things we'd like to confirm with you:

  • From which bank are you trying to receive your SMS?
  • Where are you currently located? In Canada or overseas?
  • Have you recently activated or transferred your number over to Fido?

Let us know!