My phone got disconnected on Nov 28th and I called few times waiting 1 hr and the tried online chat as well with no success. The next day i called again at 8:00 am and until now almost 9 am, no one picked up. I also tried to chat online and I got we are unable to place you in the queue and try again later. Is this for real a good service?
Hey @mtfahmy12, Alex here.
I'm really sorry to see this, we have been very busy since the black Friday weekend, but things should be back to normal now.
I would recommend to reach out again now as you'll be able to get in touch with an agent much more quickly.
You can reach out through any of the channels here.