General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23959 Views
  • 0 replies
  • 8 likes

get a refund

Hello, how are you?I paid my latest fee on Jenuary, and I'd canceled my account. I paid one month fee but I didn't use all of my data and etc... so I want to get a refund my rest fee. Can i get it back on my card??I've paid to my credit card.

hoo1 by I'm a participant level 1
  • 6122 Views
  • 4 replies
  • 0 likes

Resolved! Charged after wifi calling

I recently travelled outside of Canada. My phone was on airplane mode the whole time and I made phone calls via wifi calling on my iPhone. Then Fido charged me for international roaming for those days I made calls. Could anybody explain how this was ...

KM79 by I'm a participant level 1
  • 1107 Views
  • 1 replies
  • 0 likes

Resolved! Haven't received iPhone ordered a month ago

I ordered a pre-owned iPhone 1 month ago and have not received any updates till now. I called customer care 2 times but they had no update. I don't know why they don't have the phone in stock since last month. They had it in stock when I ordered the ...

Daman05 by I'm a participant level 1
  • 2435 Views
  • 8 replies
  • 0 likes

Usim card delivery issue

I still haven't get my usim even my account was already opend in Sep.12th. There must be some delivery issue!It is very uncomfortable that I can't use my phone! Over a week! Is there any other way that you could help??? Such as I can get usim right a...

YEWON by I'm a participant level 2
  • 655 Views
  • 1 replies
  • 0 likes

Resolved! Worst customer service ever

I tried to upgrade my phone. 1.after that one of agent tried to get new phone even their warehouse doen't have it. 2. I called again and then i asked about my new phone stats. What did they say? I have to wait for 2-3weeks. Why?? I order red color, a...

JIhoonlim by I'm a participant level 3
  • 5766 Views
  • 18 replies
  • 2 likes