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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23592 Views
  • 0 replies
  • 8 likes

Why am i being charged an extra $25?

Why am i being charged an extra $25? I cant find any reason for the charge it just says other fees. What other fees ? I only have a $25 plan and now its at $50 wtf fido way to scam people out of money during hard times. I do have 250 mb that i have n...

F1d0isascam by I'm a participant level 1
  • 1586 Views
  • 3 replies
  • 1 likes

Resolved! Name Change with Fido

I am in the process of legally changing my name, how would I go about changing my account info with Fido after I get my forms from the government? Would I just need to call into Fido support, or is there another process? Thank you in advance!

KayleighWard by I'm a participant level 3
  • 1378 Views
  • 3 replies
  • 0 likes

Resolved! Change First Name on Account

Hello, I'm trying to change the first name on my account, which I recently legally changed. I called Fido and the rep told me to fax my Change of Name Certficate to 1-888-290-3436; every time I try to do this online, it fails, so I'm wondering if the...

lunabeieli by I'm a participant level 2
  • 3045 Views
  • 4 replies
  • 0 likes

Resolved! Where to check the online order?

I ordered a new cellphone (no contract) online, but where to check the status of the order? I think the website needs to be improved indeed.

kwokmiao by I'm a participant level 1
  • 3181 Views
  • 3 replies
  • 1 likes