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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Prepaid Balance Inquiry - Porting to new provider
What happens when you have a prepaid account with a balance, and transfer the number to a new provider? Can the balance be credit back to the customer to a credit card, or redeem for accessories at a fido store prior to leaving? Or is it lost and is...
delivery address update
hey there, If I updated my delivery address online will it be updated at the delivery company directly? The address was not complete before, which made the delivery worker delay my package which is supposed to arrive today.
Not Receiving SMS from Financial Institution
I just joined Fido and ported my number, now i'm not receiving sms from my bank and having problems because of this, i can send and receive fine from mobile numbers. I rebooted phone and to no avail, any help please as it seems that I made a mistake ...
Still being processed
We got an emailtoday saying our hardware order is still being processed ! Now imwondering if Fido just sent us that to make it seems like things are moving along but the phones are still on back order because I have never or an email saying still bei...
Terrible customer service
I have 3 lines on my account. One of them was offered a really good deal on a plan so I switched to it. I cannot get the same plan for the other 2 lines on my account. All I can do is get more expensive plans with more data that I don't need. How can...
