General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23674 Views
  • 0 replies
  • 8 likes

Resolved! Delete my account

Hi I am no longer a customer and already cleared all my payments and everything back in 2021. it says online that my account is cancelled, so how do i delete my account?  This is weird that i am still getting badges and even on my credit applications...

Khushboo by I'm a participant level 2
  • 1298 Views
  • 1 replies
  • 0 likes

Unable to receive OTP from amazon

Hi, I am unable to receive OTP from amazon or any message from Amazon. I called their support and they told me to ask Fido if you blocked msg from Amazon. Please help me, thank you 

IronArrow by I'm a participant level 1
  • 883 Views
  • 2 replies
  • 1 likes

Resolved! Fido Order not getting processed

Hello, I'm Christine. I ordered a SIM card 48 hours ago and it's still not getting approved. If it isn't approved by tommorow then I won't be able to pick it up as I'm leaving the area. If that happens is there a way to ship it or pick it up at anoth...

Jamesev_ by I'm a participant level 3
  • 788 Views
  • 1 replies
  • 0 likes

Not receiving Twitter verification code

I was using an app to block people on Twitter when I got locked out and it asked me to verify my identity withg my phone number.I had already done that before so it wasn't a big deal, but since this was happening during the outage I never actually re...