General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...


Resolved! Horrible service leaving fido

I opened an account for my son did everything on line not to pay the $45 charge. When I went to the fido store to pick up the sim card as I was instructed to do. The manager came out and asked me if they could set up my account.. I said sure as long ...

Andreia1 by I'm a Participant Level 2
  • 3 replies

Resolved! Dissatisfied on New Expiry Date

Attention: Policy Department on Refill Renewal When called to prepay for another year of my contract two days before the expiry on Nov 12, 2020, I was told the new expiry date will be Nov 10, 2021 after payment, what?I was being proactive to renew my...

Ipad air

Ordered a tablet last October 31 2020 but till now still waiting for tracking number. Any idea what went wrong?

Cannot change address

Hello, we are moving and I cannot change address in my account profile. it always gives me Error 502 message. Any solution? Thank you.

WZ2 by I'm a Participant Level 1
  • 1 replies