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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Win back

Hi I missed the call from win back team is there any time frame when I will get the call back.

Thomas1987 by I'm a Participant Level 3
  • 558 Views
  • 3 replies
  • 0 likes

voice message time wrong

When reviewing my voice messages through the phone, it's registering them at odd times. It's stating a boice message came in at 00:14 but it actually came in at 1:30 pm. Is there a timezone change i need to make somewhere?   

Capi by I'm a Participant Level 3
  • 1417 Views
  • 5 replies
  • 0 likes

My Account

Hello, The website for FIDO doesn't save my info. The app doesn't I have reentered contsct preference information 100 times and it doesn't stay the same. If I go offline and then sign in on the website or app no contact preference information is ther...

shantih6985 by I'm a Contributor Level 2
  • 799 Views
  • 1 replies
  • 0 likes

Wrongly charged

Hello Fido,I was promised a payment plan for $65 in the beginning and then now I am receiving a bill of $128. The customer representative promised so many things and at last, I have been lured into a scam. I was told no setup fee will be levied since...

sidbehal by I'm a Participant Level 1
  • 558 Views
  • 1 replies
  • 0 likes