General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 24023 Views
  • 0 replies
  • 8 likes

Won an eGift card but can't redeem it

Hi there,I just won an eGift card and I can't redeem it.there is a technical issue. I have tried several times.I screenshot the page.Where do I address this issue ?  

P09 by I'm a participant level 2
  • 954 Views
  • 3 replies
  • 0 likes

Resolved! How send port request

Hi. New Fido SIM card just arrived, and placed in my phone. How do I now send a "port request," to bring my old phone number over? Thanks. 

Wightman by I'm a participant level 1
  • 1079 Views
  • 1 replies
  • 0 likes

Resolved! Roaming in Mexico

I am in Mexico, and need to turn on roaming to get a 2-step verification text. I have turned airplane mode off; I have turned Mobile data on; I have turned data roaming on. Under Carrier, it says Preferred Network: No Service. I called FiDO, and the ...

HEM1 by I'm a participant level 1
  • 3517 Views
  • 4 replies
  • 0 likes

Unable to make calls while roaming in US

I recently traveled to the US with my family (NYC) with our Fido mobiles. After turning on roaming in US, we realized quickly that my device cannot make any voice calls. (It simply disconnects after we try to make a call, and says network isn't avail...

Buhjf by I'm a participant level 2
  • 6254 Views
  • 5 replies
  • 1 likes