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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24104 Views
  • 0 replies
  • 8 likes

Cannot reach Customer Servive

I have been trying to reach customer service to talk to a specialist but the call immediately hangs up. Its saying to call during business hours it is still business hours. Can someone help me

johnarbie05 by I'm a participant level 1
  • 443 Views
  • 0 replies
  • 0 likes

Iphone 13 Price match

Bought the iphone 13 from bestbuy toronto on 19th with 30/month device price. on 26th Nov saw that the price is dropped to 20/month on device.Reached out to Bestbuy store and after little bit of hustle, they gave fido customer service some promotion/...

alinaaz by I'm a participant level 1
  • 840 Views
  • 1 replies
  • 0 likes

Not able to connect to Fido by any means

Hello, I have been trying to connect to Fido's customer service since past couple days by phone and or chat. None of the contact options are working, I waited more than half an hour one time and now the phone is not connecting. Chat option is also no...

AshishSharma by I'm a participant level 1
  • 1699 Views
  • 3 replies
  • 2 likes

Cusomer service is absolutly terrible

They have no idea whattheir own sales are, I have wasited hours today dealing with sperson after person that has no idea what they are doing and they still managed to **bleep** up my order.    

vicar204 by I'm a participant level 2
  • 793 Views
  • 1 replies
  • 0 likes