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Overseas Resident Mobile Account Cancellation Request Inquiry

I'm a participant level 1
I'm a participant level 1

Hey all,


I attempted to request freezing my mobile account for a year as I reside in overseas country. My next billing cycle starts in one day and I have been waiting on online chat as well as making global phone calls in Fido customer centre. Also, I noticed that there is no email inquiry service available at fido, I have no intention to pay for the new cycle as I have been away for almost two weeks from Canada. I don't know how I can possibly avoid getting charged from the account that I cannot even access in my current country. I did cancel my automatic payment option in case they automatically charge through that.



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Any tips or tricks? 



Hey @blueato1016,


I'm sorry to hear about your recent experience. Rest assured we're here to help you! 


 There are several ways to reach customer service:


 - On the phone (by dialing 611 from your Fido device), you will have a call back option instead of waiting on the line

- Via live chat on

- By writing us a private message on our social networks (Facebook, Twitter or Instagram).


Hope to talk to you soon. :grinning_face: