OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Announcement: From time to time, we review and make...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Service
Switched from Rogers to Fido in Sept. Agent input our address incorrectly. Account locked. Can't update address online. Called Fido several times. 2 hour wait. Tried 'ask Jack'. Couldn't understand issue. Did not receive bill by email. Had to search...
No sign-up confirmation e-mail?
Hi,Two days ago, a Fido employee signed me up for an account and a new phone through the live chat. He said it was all set up and I would get my new phone in 2-5 days. i haven’t received any emails confirming my new account. Is that normal? Does any...
Exclusive offer Black Friday!! Went completely wrong
In the 29th of November I have ordered 2 phones as an exclusive offer for been a loyal customer!! here what happened! 5 dollars for I phone mini and 10 dollar for Samsung s20, I processed my order my account was updated very quick, But my phones show...
Resolved! Can't change my billing address online
I went on my account to change my billing address but it's always mentioning that my postal code does not match my address. any advise?
Fido live chat is unavailable
I know it's Cyber deal week, but the 611 support call has 2-3hrs wait time. So I have been trying the live chat to an agent on the website but it kept saying it's unavailable no matter at what time of day during the operating hours. I just wanted to ...
