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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Great service

customer service was able to helped me with my concern, and what amazes me he was able to offer a better deal out of my current plan

Marifeflores by I'm a Participant Level 1
  • 295 Views
  • 1 replies
  • 1 likes

Resolved! Reactivate temporary Fido Mobile service from Abroad

Hi, I am currently abroad and would like to reactivate my existing temporary suspension plan. Support at the earliest would be much helpful! Is there any way I could contact Fido customer care directly from abroad? Thank you for your help. Best,Akank...

A-Mohapatra by I'm a Participant Level 2
  • 491 Views
  • 1 replies
  • 0 likes

Resolved! 855$ bill for one month

Worst experience with fido i used to call US i had long distance 1000 Minutes still they sent me bill of $855 i am trying to call they they are unavailable 

Indersidhu62 by I'm a Participant Level 1
  • 385 Views
  • 1 replies
  • 1 likes

Resolved! fido not honoring discount I signed up for

Moved to fido back in December on a $45.00 plan with $10.00 off for 24 months. A few days later there was an add a line offer on my fido account for a $45.00 plan with 7 gb, also with $10.00 off for 24 months. So I signed up online for my grandaughte...

agarn by I'm a Participant Level 3
  • 902 Views
  • 3 replies
  • 0 likes

Resolved! New sim card (prepaid)

Hello,   I am already a customer of Fido as I have an active prepaid sim card. My old phone is broken and I just bought a new phone and I want to use the new phone with the same account, number and prepaid plan.   I went to a Fido Store to buy a new ...

FidoUserTran by I'm a Participant Level 1
  • 28020 Views
  • 43 replies
  • 1 likes