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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Enough!
I've been calling for a few days now and each time after waiting on the phone over hrs someone finally picks up "JUST TO HANG UP" on me. When I finally got to talk to someone and get transfered to the retention team during our talk I get hanged up ag...
False Promise on Plan Deal
When I contacted Fido live chat, the representative made two offers: 1. changing my current plan but apply $25 credit for 12 months; 2. add additional data usage for 15 months. However, when the bill came out, there is no credits applied and actually...
Resolved! E-sim and WiFi calling, VoLTE
Hello, I just switched my new iPhone to e-sim, with an intention of using the physical sim when travelling. I noticed my WiFi Calling doesn't work (dropped calls in the basement), and also noticed my phone drops to 3G whenever I make a call. After a ...
Resolved! Sorry! Something Went Wrong. We're working on fixing it as quickly as we c
Getting this error when trying to click on the 'Add a Line' button. Sorry! Something Went Wrong.We're working on fixing it as quickly as we can. Please check back in a few minutes. Tried to clear cookies, ctrl-F5, different browsers on desctop, tri...
Recovering phone plan
Hi there,I have an overdue bill that lead to account cancellation, once I pay my overdue bill what do I need to do or have to get my phone plan turned back on? Will I need to put a credit on my account? And where can I do this?
