General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! win back call

A few weeks ago I got contacted by the Winback team, but had to stopped the conversation pretty close to closing on a great deal of Data and told the person that called me to leave a note and call me the next day. I was at work and couldn't keep talk...

niknick31 by I'm a Participant Level 1
  • 1 replies

Extra 5gb free data disappeared

Hello,I received a notification yesterday that I had used up 75% of my data and when I logged into my account it now shows that I only have 4GB total data available each month. I have been on the same plan which is 4GB + 5GB extra data for a total of...

delete dual account

I tried to upgrade my account online but Fido actually created a new account and phone number. Now I am unable to contact anyone to get this resolved and a charge is pending for the new unwanted account. AskJack keeps timing out as no Agent responds ...

Steve63 by I'm a Participant Level 1
  • 1 replies