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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23723 Views
  • 0 replies
  • 8 likes

Resolved! Caller Id name change

I have my and my wife's phone on our one monthly bill. Two different phone numbers and I need to change hers so it reflects her name when she is calling someone.  How do I do this? thank you for the help

Jason74 by I'm a participant level 1
  • 663 Views
  • 1 replies
  • 0 likes

Is texting service down?

Hey I received a text message at 6:30 but if i try to reply it says failed to send, to to try again. Doesn't work when u tap.Tried other numbers, same error.Calling works.Restarted phone, disabled/enabled wi-fi, enabled/disabled airplane mode.You guy...

Resolved! Cancellation within satisfaction period

My friend took a new FIDO phone number last month and had it cancelled within a week. She chose the 35$ monthly plan. When she was getting her new number activated at FIDO store at ST Catherine in Montreal, she was told that she can have this number ...

ashish5293 by I'm a participant level 1
  • 9128 Views
  • 4 replies
  • 1 likes

Ongoing unresolved issues

Is there anyway to talk with someone above customer service. I have a serious ongoing unresolved issue and I have spent hours dealing with different customer service people who have told different information yet nothing has come closer to a resoluti...

Randrew123 by I'm a participant level 1
  • 424 Views
  • 1 replies
  • 0 likes

Resolved! Upgrade pending

I just upgraded my phone, looks like something went wrong, so I backed up and says upgrade pending check my account, my money was taken from my card already but yet have not recieved any confirmation page nor email that my order was been recieved or ...

Mcflor1 by I'm helpful level 1
  • 3027 Views
  • 7 replies
  • 0 likes