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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Changing phones

Hi, I'm trying to take the sim card out of my current phone and put it into a new to me phone.  However when i do that the new phone needs a code.  I tried the PUK but it doesnt work.  Any suggestions?

Willow24 by I'm a Participant Level 1
  • 340 Views
  • 1 replies
  • 0 likes

Resolved! Looking for more data on plan

If i would like to increase the size of my data plan, is there any penalty or surcharge that I would have to pay in addition to, or over and above, the cost of the upgraded plan itself? (I know this is a dumb question but any clarification would be a...

BWS by I'm a Participant Level 2
  • 574 Views
  • 2 replies
  • 0 likes

To Suspend Phone Service per month

Hi,  I have been trying to reach Fido support for about a month now with no luck. I know that it is possible as a friend suggested I do this - Fido allows you to suspend your service temporarily for $7/month Please help me with this. I have been tryi...

Arnav413 by I'm a Participant Level 1
  • 375 Views
  • 1 replies
  • 0 likes

Issues Reaching Community on Mobile Phone

Hello, I tried to access the Fido Community on my mobile phone and after I logged in and clicked Join the Community it kept taking me back to my account information. It seems to be stuck in a loop and I can't get to the community on my phone and had ...

MarleneC by I'm a Contributor Level 1
  • 447 Views
  • 2 replies
  • 0 likes