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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Fido put me on the wrong plan
Around the end of December, I changed my plan through live chat, effective on the next billing cycle in January. When I logged in to my account after it is effective, I found that Fido put me in a plan with the same monthly fee, but with less data. ...
Billing
How do u get to a real person to sort out payments. There us a credit on my account not noted on any statements, and the gall to charge me late fees!!! So fed up with long wait times, no way to email, and as for live chat what a joke. No subjects q...
its IMPOSSIBLE to get to an agent!
I'm beyond frustrated! I've been on hold and in a live chat queue for over an hour and there's no sign of me ever getting to talk to someone via any channel at all! Every time I try to contact someone it's the same situation. Do they think that the c...
Terrible customer service
I bought 4 lines yesterday with new phones and one of them isn't working. I tried calling but the offices are "closed" even though it's within operating hours. I tried getting support online, unavailable to connect me. Not to mention my plan is all s...
Change Plan - selected Addons was disappeared in confirmation email
I have changed my plan as there is Black Friday deal.However, the "Addons" was disappeared in the service aggreement when I receive the change confirmation email. I compare my last checkout screen capture again, the Addon should be selected when I p...
