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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Fido Customer Service is Unbelievably Bad!
I can't even change providers because I can never reach an agent!! I have tried the chat and they say "all their live agents are assisting others". When I call, I sit on the phone for 30-45 minutes and no one ever picks up. I am so fed up with Fido....
Account suspended without notice
Hi my account was suspended and I was trying to contact the customer service and couldn't contact them. My account has been suspended without any notice and reason, now i can't contact or receive calls from any one. I am not satisfied with the respon...
I was hung up on
I've been a Fido customer for 20 years. My issue is that there is discrepancy on my fido bill, I always use my credit card for an automatic payment and it's been shown receiving a payment from "other" and this has caused interest charges based on lat...
Super bad customer care
I have been on a call with them for the last 3 hours no one to pick up. An agent picked up and said hold for 1 minutes after waiting for 2 hours and now even that is past 45 minutes.They would increase you plan price but won't provide service for it....
Billing Issue
Hello I have been trying to get a hold of someone from Fido to help with a billing issue. I was charged an extra $50 dollars for a service I never authorized. The rep I spoke to told me she can't doing anything about it and she needs to transfer me t...
