General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Debt Collector?!

I have used Fido promotion once back in last year late Nov 2020 on Balck Friday deals to be a postpaid mobile/cellphone line subscriber. My number was turned to be a recycled number and I found out when I started to see I am not receiving any message...

Steve2020 by I'm a Participant Level 3
  • 2 replies

Resolved! Mystery MMS from +4735

Anyone know who or what i is?Usually FIDO messages have some text, "Hi, it's FIDO" followed by stuff. This one is just a MMS, no text no sender hints. I have my phone set not to download MMS automatically, so it is just an alert that something exists...

Can't make calls

It was working just fine yesterday but now I can't seem to make any calls, I tried calling my voicemail and ended right away I tried cakking other people ended right away. What's causing my calls to be dropped 

Unable to access to main page

Hi , I've been having trouble accessing the main page where it showed the line and plan. Always giving me the following error message after entering my credential  : we re currently updating in order to serve you better --- I understand will take cou...

Kk881 by I'm a Participant Level 1
  • 0 replies

3G instead of LTE on iphone SE second generation

Out of sudden my iphone does not get LTE anymore. I tried every step I found here on older posts and nothing seems to work. I Turned off the phone;Changed to airplane mode;removed my SIM Card;My phone is updated;Reset settings. nothing works, I am st...

JM77 by I'm a Participant Level 1
  • 2 replies