Fraud protection department and validation team issue

[Oleksandr333]

Hello! I had a bad experience with Fido. Account has been blocked for no reason just because I tried to upgrade my phone. And validation team doesn't work correctly, asking for nonsense information and 3-4 different of personal documents "to validate " my person. I spent lot of time and my nerves to unlock my account. But I need to ask Fido managers to do some trainings for their stuff. Because it's shame to have those people work with clients, demanding lot of nonsense proofs to activate blocked account because your system doesn't work correctly. After that case I have only one desire to quit Fido.

[FidoAnthony]

Hey @Oleksandr333,

We definitely do not want to see you go. 

We'll be happy to go over the situation with you

There are several ways to reach customer service:

 - On the phone (by dialing 611 from your Fido device), you will have a call back option instead of waiting on the line

- Via live chat on Fido.a

- By writing us a private message on our social networks (Facebook, Twitter or Instagram).

Hope to talk to you soon.