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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Bad update
Tried my Fido app this AM, totally new front page after latest download update. Had to manually login ,there is no longer activate Face Recognition option.Going back to old technology! This will lose you this customer!!FIX THIS!
Resolved! Dubious Tactics on Roaming Charges.
$105.00 in Roaming charges when I did was I was told to avoid roaming charges, turn off Roaming.After getting my bill, I called and was then told that you can still be charged when Roamin is turned off. That I had to remove my SIM card.Nowhere on th...
Billing complaint
Hi, I contacted Fido chat for a billing issue and they told me that they can't resolve my issue and can't launch a complaint. They asked me to post a message on community and someone will contact me for complaint details. I have the chat history save...
Customer Service Specialists “Kate” you are the best!!!
I am not going to get into the whole details story how painfully unprofessional Fido can be when they're the ones who make phone plans errors & clues less in regards correcting the matter @ hands..However on Saturday March 11,2023 I decided to give ...
Fido Text - Legit???
Hi!I was in the USA March 3-12th. I received a text from Fido on March 4th (it literally says Fido) and I do not see a number attached. This is what it says:Fido svc msg: Hi it's Fido with an exclusive gift for you! It's our way of saying thank you f...
