General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Upgrading data plan

Hello! On my Fido app it offers a feature where I can compare my plan to a better one. Right now my plan is $45 for 4 GB of data, and the one Fido is offering me to upgrade to is $50 for 20 GB. Obviously this sounds great but looking into my bill it ...

alleycat2000 by I'm a Participant Level 1
  • 1 replies

A Query about text massage

Hii , i got issue in sending text massage to people.while i am getting service of 1000 text msz but it is waste for me i am unable to send any text msz.

Jasmeen123 by I'm a Participant Level 1
  • 1 replies

FIDO complain about manager

This company its getting worse ive been with the company since 1996 including my children now for 15 yrs also my daughter in laws and son in law. One off my grandson which is 3 and half used my phone and accidentally subscribed to one company that ch...

Emi61 by I'm a Participant Level 1
  • 2 replies

Resolved! updated bill

Hey, I recently changed my address as I moved to Vancouver a month ago. My current bill still shows my old address, and my current Employer is asking me for a bill that shows my new BC address. Is there a way to request a bill updated with my new add...