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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23551 Views
  • 0 replies
  • 8 likes

Comparing my plan options with add-on

I could use a bit more data each month, but want to know what I'd be sacrificing from my old plan (if anything)? I just remember the Pulse plan being a really good deal at the time. But is it anymore? I'm currently financing my iPhone 12 from Fido fo...

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Smuggin1 by I'm a participant level 2
  • 483 Views
  • 2 replies
  • 0 likes

Flagged for fraud

Hey everyone. I tried to order a new phone and get set up with fido last Thursday. Today I call and inquire of the shipping details, only to be told my entire thing was canceled due to fraud. I'm very upset, my current phone is broken. I called the f...

bill after cancellation

Hi, On October 31, I went to BestBuy to set up a plan with Fido on my new phone.The specialist guy at BestBuy was able to set up a Fido account under my name, but couldn't proceed to the next step.He then ended up cancelling my plan right away. I did...

hapariee2 by I'm a participant level 1
  • 243 Views
  • 1 replies
  • 0 likes

Email problem with VPN

I am using the VPN IPVanish with wireguard protocol. When I connect to the internet using the VPN I cannot send mail. Reciving mail is fine. When I turn off the VPN email can send and receive fine. Can anyone explain why I cannot send email through t...

baywop by I'm a participant level 1
  • 303 Views
  • 1 replies
  • 0 likes

Ridiculous Winback department and customer service

I was a Fido customer for 5 years and it's my first phone service company I've ever used. No promotion and 3 times services break down of entire Canada. Life's not easy for these days with paying extremely high phone bills. So I decided ask for disco...

ScottShen by I'm a participant level 2
  • 530 Views
  • 1 replies
  • 0 likes