General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Getting charged for overseas call !!!

I got charged with 80 dollars for calling Australia. But, when I purchased the phone plan from Fido, I ask whether calling Australia was free, the Sales said Yes and told me that there was a 1000mins limit in total. But, now I got charged as it was a...

Resolved! Free Tablet Offer Warning

Warning to all. I just fell for it. The free tablet for two years for only $10??I found it was not not the case. I ordered it and found it was not for me anyway and sent it straight back well within the 15 days. Now I have been charged $42. I just ph...

Resolved! New sim card cannot be updated

Was trying to use different browsers to update my sim card and got same message "something went wrong on our end, please try again later", not quite sure if my sim card has issues or Fido's website has problem, please help