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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Payment issues
I have some problems with my bill it's showing due but i pay already 3 days ago. It's deduct form my bank account. But still not credit in my fido bill. Fido care not answer what should i will do.?
Resolved! can only make phone calls with fido 25g data plan
I was away from Canada for the past 3 years and changed my fido plan to phone calls only. After I came back to Canada again, I upgraded to 25g data plan immediately and called fido to make sure there is no block for my account. However, there is stil...
why setup service fee?? I feel so robbed
Yes, I ordered my service via the chat since I wanted to ask some clarification questions before ordering. now I can see my first bill with the setup service fee which is even higher than my plan?? I wasn't even told that there would be such fee to b...
Resolved! Where do I find the reciept for my phone purchase?
Huawei is giving away their wireless earbuds for every phone purchased from them in December 2019, and they request to see a receipt from where you bought it. Will the fido bill be enough proof? It doesn't mention what phone I bought, the bill just s...
Quality service in costumers service
I have a good experience with customer service that needs to be shared, I contacted live chat today and signed in from my account, customer service representative says that it is confirmed because I log in from my account but she wants more questions...
