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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23679 Views
  • 0 replies
  • 8 likes

New Customer - Ordered Sunday Online still waiting.

HelloI ordered Phone and Plan on Sunday (Nov2th) online and recevied confirmation of the order. However, I have not received confirmation that the order has been processed. How longs does it usually take to process the order?    ThanksSam

SamF11 by I'm a participant level 1
  • 319 Views
  • 1 replies
  • 0 likes

New customer - 15$ credit not visible

Hi,I ported to Fido couple of days back via Best buy offering 15$ credit for 24 months , leading to 25$ per month.  However,  I don't see it anywhere applied in my fido account. Customer care is never reachable and not even live chat... Is anyone on ...

akhilm5 by I'm a participant level 2
  • 428 Views
  • 2 replies
  • 0 likes

Can't reach a human service rep either by phone or chat

Waited over a hour on the phone before being cut off.  Tried to use the chat function but the wait line is so long they can't even put me in the queue.  Fido is offering 20 GB for $30 for new activations.  Virgin Plus has the exact same offer.   Will...

kenjue1263 by I'm a participant level 1
  • 313 Views
  • 1 replies
  • 0 likes

Cannot reach Customer Servive

I have been trying to reach customer service to talk to a specialist but the call immediately hangs up. Its saying to call during business hours it is still business hours. Can someone help me

johnarbie05 by I'm a participant level 1
  • 265 Views
  • 0 replies
  • 0 likes