Need to file a complaint

[Afreendamani]

I am deeply hurt and upset after dealing with a Fido customer resevice representative from the credit adjustment section. I want help to file a complaint ASAP and would like a strict action to be taken as a consequence for hindering my mental health. If this does not help, I will be bound to find out ways to take this further in other forms. 

thank you in advance 

[Fayazar]

I am appalled by the customer service aswell. I had to call every month multiple times to get a credit. Specifically Rajesh kapur (I'm not sure if that's how his name is spelt), poor customer service from him and Fido in general. Unprofessional and time wasting. 

[Cawtau · Accepted solution]

Hello Afreendamani,

  Welcome to the community!

  Sorry to hear you were not satisfied with your interaction with customer service. However, you should note that this forum is community-driven and not intended as a venue for customer services. As such, we would not have access to customers' accounts. If you would like further discuss your situation, you would need to re-contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers